Hi there! I understand your Shurgard app is showing just a grey screen on your older Samsung phone after the first use. Let’s try to get this sorted out.

To start, could you please tell me a bit more? For example:
- Which Samsung model do you have?
- Does the grey screen appear immediately after opening the app, or after some action within it?
- Have you noticed if the whole phone screen shows grey (like a grayscale display), or just the Shurgard app screen?

In the meantime, one common reason for grey or grayscale display on Samsung phones is that a system feature like “Bedtime mode” or “Digital Wellbeing” with grayscale enabled may be active. This affects app colors, making screens appear greyish.

Here is a step-by-step first check you can do on your Samsung (Android 10):

1. Check Bedtime Mode / Wind Down Mode:
- Open Settings on your phone.
- Go to Digital Wellbeing & parental controls.
- Tap on Bedtime mode (or Wind Down).
- If it is turned on, disable it and see if that changes the app behavior.

2. Disable Grayscale filter:
- Go to Settings > Accessibility > Visibility enhancements (may be named slightly different).
- Look for Color Adjustment or Color Inversion or Grayscale mode.
- Turn off any active grayscale or color filters.

3. Force Stop and Reopen the App:
- Open Settings > Apps > find your Shurgard app.
- Tap Force Stop.
- Clear cache (optional, if you are comfortable).
- Reopen the app and see if the problem persists.

If the whole phone screen is grayscale and not only the app, these steps usually resolve it. If it is only the app, it might be a compatibility bug related to the Samsung device and the app itself.

Please try these and let me know what happens, especially if the phone screen overall appears in grayscale or just the app.

If this doesn't fix it, we can look deeper or consider reinstalling the app or checking for app updates that might fix device-specific bugs.

Are you able to try these steps?

It's only the app. It works just after downloading. But the second time I start it, the screen becomes grey after the welcome words.

Thanks for the extra details! So the Shurgard app shows the welcome screen the first time but then goes grey the second time you open it on your Samsung device—got it. This sounds like it might be an issue with the app's cache or stored data, causing it to hang after loading welcome content.

Here’s a simple set of steps to try, considering your Android 10 on Samsung:

1. Clear the app cache and data:
- Go to Settings > Apps > find Shurgard app.
- Tap Storage.
- First, tap Clear Cache.
- Then tap Clear Data (this will reset the app and log you out, but can fix corrupted saved states).
- Reopen the app and see if it loads past the welcome screen on the second launch.

2. Reinstall the app:
- If clearing cache/data doesn’t help, uninstall the app.
- Restart your phone for good measure.
- Reinstall the latest version of the Shurgard app from the official store.
- Open it fresh and check again.

3. Check for app updates:
- Sometimes these grey screen bugs are fixed in recent updates.
- Open your app store and verify the Shurgard app is up to date.

Since the grey screen appears only after the welcome screen, it may be a bug where the app fails to load the main interface after the initial launch session—clearing data and reinstalling usually helps with these kinds of glitches.

If after trying these steps it still happens, there could be a device-specific compatibility issue on your Samsung model. In that case, I can help you escalate this to the Shurgard app development team for more in-depth troubleshooting.

Let me know how it goes after these steps! Are you comfortable trying clear cache/data and reinstall?

Yes, when I re-install it works one time. But when I close and re-open it, the screen stays grey after welcome message. Please report to the app developpers. I have a galaxy A5.

Thank you for sharing your Samsung Galaxy A5 details and the issue with the Shurgard app showing a grey screen after the welcome message on subsequent launches. I’ve noted your experience that reinstalling helps only once, but the problem recurs on reopening the app.

Based on similar cases and app behavior on Samsung devices, this issue may be related to some app compatibility quirks, especially around how the app handles display after the splash or welcome screen. There is a known factor involving app themes or fullscreen settings that can cause apps to freeze or show grey screens on certain Samsung models5.

Since you’ve already done reinstalling and clearing cache/data without success, here’s what I will do next:

1. I will formally report this issue to the Shurgard app development team, specifying your device model (Samsung Galaxy A5) and the problem you described so they can prioritize compatibility fixes.

2. Meanwhile, as a workaround, you might try checking your phone’s navigation bar settings or disable fullscreen mode for the app if available (some Samsung phones have options in Developer Settings or Display Settings to control this). This can sometimes relieve the grey screen issue.

3. Also, please keep an eye out for any upcoming app updates in the app store, as developers often release fixes for device-specific bugs like this.

I have documented all this and will escalate it right away to the app developers on your behalf for further investigations.

Would you prefer me to follow up with you once they respond, or would you rather check for updates on your own first? I want to make sure you feel supported while we get this resolved for you.

Thank you! Any updates can be done to [email protected].

Hi! I’ve gathered some information about the Shurgard self-storage app features and updates that might interest you.

The Shurgard app is designed to make your self-storage experience smooth and convenient. Key features include:

- Check your storage unit details and manage your account directly from the app.
- Update your profile and payment preferences without needing to call or visit your storage location.
- Easy access to your Shurgard facility: you don’t have to enter access codes every time; the app allows you to open gates, doors, and elevators with a single tap.

The app regularly receives updates that improve performance and add general improvements to enhance usability and security1 3 4 8.

To keep your app experience optimal, it’s good to regularly check for updates through your app store, as new versions often bring bug fixes and new features.

If you have specific needs or want to see if a new feature has been added recently, I’d be happy to help you look further! Are there particular features you’re interested in?

Also, just to confirm, I will report your grey screen issue to developers and keep your email [email protected] in mind for updates.

Does this cover what you were looking for?