[The Home Depot] I trying to add a receipt and it doesn’t do anything

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Roberta Reagan
5 months ago In The Home Depot
I trying to add a receipt and it doesn’t do anything

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 months ago

Hi there! I understand you're trying to add a receipt in the Home Depot app on your iPhone but nothing happens when you try to do so. Let's get this sorted out.

To start, could you tell me:
- Are you trying to upload a photo of a physical receipt or link an online purchase?
- Have you granted the app permission to access your photos or camera?
- Have you tried restarting the app or your phone yet?

Meanwhile, here’s a general step-by-step you can try:
1. Make sure your Home Depot app is updated to the latest version from the App Store.
2. Open the Home Depot app and log into your account.
3. Go to the receipts or purchase history section.
4. Select the option to add or upload a receipt. If it wants you to take a photo, ensure the app has access to your camera. You can check this in iPhone Settings > Privacy > Camera.
5. If uploading from your photo library, check that the app has access to Photos in Settings > Privacy > Photos.
6. Try restarting the app—swipe it closed from the app switcher and reopen.
7. If that doesn’t work, restart your iPhone and try again.

If you’re still stuck after this, there might be a temporary glitch with the app or your account that needs deeper troubleshooting or a reinstall of the app. Let me know what you’ve tried and any error messages you see, and I’ll guide you from there!

Are you currently logged into the app with your Home Depot account?

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