Hi there! Thanks for reaching out. I understand you're having trouble opening the WCTV Eyewitness News app on your Windows device. Before we get started, could you tell me if the app is installed on your device, and what exactly happens when you try to open it? For example, does the app start to open and then close, or does nothing happen at all? Also, are you connected to WiFi or using a wired network? This info will help me guide you better.

app starts to open and then closes

Thanks for clarifying that the WCTV app starts to open and then closes on your Windows device. Let’s try a few steps to get this sorted out:

1. Check Network Connection: Sometimes app crashes occur if the app can’t connect properly to the internet. Try switching from WiFi to a wired connection or vice versa, or disconnect WiFi and try with a mobile hotspot if you can. This will help rule out connectivity issues.

2. Restart Your Computer: A simple restart can clear temporary glitches causing the app to crash.

3. Update the App: If there is an update available for the WCTV app, install it. An outdated app could be unstable on your Windows 10 system.

4. Clear App Cache/Data:
Since you are on Windows, try to find the app settings via Windows Settings > Apps & Features > WCTV Eyewitness News, and see if there is an option to clear cache or reset the app. If not, uninstall the app and reinstall it.

5. Check for Windows Updates: Sometimes an outdated operating system can cause compatibility issues. Go to Settings > Update & Security > Windows Update and check for updates.

6. Run the App as Administrator: Right-click the app shortcut and select “Run as administrator” to see if it helps with permissions.

If these steps don’t fix the problem, we might want to look deeper into logs or consider possible conflicts with other software on your device. Also, let me know if you see any error messages or codes when the app closes.

Would you like me to walk you through these steps?

WCTV Eyewitness News app troubleshooting steps

Thank you for asking about WCTV Eyewitness News app troubleshooting tips! Since you mentioned the app starts to open and then closes, here are some specific suggestions from the app support resources:

1. Check Connectivity: If the app opens but won’t load properly or crashes, try toggling your network connection. For example, switch off WiFi and try using a mobile data connection (like 4G/3G) if you can, or try a different network to rule out any connection issues.

2. Reinstall the App: Uninstall the WCTV Eyewitness News app completely from your Windows device, then download and install the latest version again. This clears potential corrupted app data.

3. Clear App Cache / Data: While Windows apps may not always provide a direct way to clear cache, uninstalling and reinstalling serves the same purpose.

4. Check for Updates: Ensure your Windows 10 is fully updated (via Windows Update) as well as the app itself if updates are available.

5. Run as Administrator: Sometimes apps need elevated permissions. Right-click the app icon and select “Run as administrator” to see if that helps.

6. Verify Other Software Conflicts: Occasionally, firewall or antivirus programs can interfere with apps launching. Temporarily disable them to test if this is the case.

If after trying these the problem persists, it could also be a known issue with the app or related to temporary technical issues. You might want to keep an eye on WCTV’s official app support page for alerts or updates: https://www.wctv.tv/page/app-support-2/ 1

Would you like me to help you step-by-step with uninstalling and reinstalling the app? Or any other step above?