Hi! I see you're having trouble logging into the ParkNYC app and also can’t change your password when prompted. Let’s get to the bottom of this together.

Could you tell me a bit more about what happens when you try to log in? For example:
- Do you get any error messages, and if so, what do they say?
- When prompted to change your password, what exactly happens? Does the app accept the new password or show an error?
- Have you tried resetting your password via email or using the website instead of the app?

In the meantime, here are some initial steps that often help:

1. Make sure you have a stable internet connection either via Wi-Fi or cellular data.
2. Try logging in through the ParkNYC website to see if the issue is app-specific.
3. If you can’t change your password inside the app, try using the password reset link on the website instead. You can enter your registered email or username there, and they will send you a reset link to your email: https://parkingpermits.nyc.gov/JI/user/password
4. If the password reset email doesn’t come through, check your spam/junk folder.
5. Restart your device and try again.
6. If the app is outdated, updating it might solve issues — check the Microsoft Store or wherever you downloaded it from.

If these steps don’t help, let me know what you tried and what errors you’re seeing, and we can dig deeper. Also, if your account has any payment problems, it might have been locked, and that requires contacting ParkNYC support directly.

Finally, if the problem persists, you can reach ParkNYC support for direct help via:
- Email: [email protected]
- Phone: 1-800-428-4027

Does that sound good? Let me know what you try or any details you observe!