Hi! I understand that when you click on any icon in the Match Family game, the app is not opening. Let's get this sorted out together. Just so I understand better—are you able to open the app itself, but the icons inside the game don't respond? Or does the entire app fail to open after clicking on any icon?

Also, could you let me know if this issue started after a recent update or if it just began happening suddenly?

Once I have a bit more info, I can guide you through the best troubleshooting steps.

App opens but nothing else. Just happened.

Thanks for the extra details! Since the app opens but none of the icons or functions respond, and this just started happening suddenly, it could be related to a temporary glitch or possibly a recent update that caused some conflicts.

Let's try a few steps to get the app working again on your Android 10 device using WebKit browser:

1. Clear the app cache and data: Sometimes, cached files can cause issues with app responsiveness. Here's how:
- Go to your device Settings > Apps (or Application Manager).
- Find and select Match Family app.
- Tap Storage & cache.
- Tap Clear cache first, then Clear storage/data.
- After this, open the app again and see if the icons respond.

2. Restart your device: A quick reboot often resolves temporary software glitches.

3. Check for app updates: Visit the Google Play Store and see if there is an update for the Match Family app. Sometimes developers release fixes right after such issues pop up.

4. Reinstall the app: If updating is not possible or did not help, uninstall the app fully and then reinstall it from the Play Store to ensure a fresh install.

5. Check your internet connection: Sometimes poor or unstable connections can cause the game to hang when trying to load functions.

6. Review device storage: Make sure you have enough free storage space, as low storage can affect app performance.

If after trying these the problem persists, it could be related to a known issue with a recent update. There have been reports in the gaming community about similar problems after updates2.

Would you like me to help guide you through any of these steps in more detail? Or if you’ve already tried some of these, please let me know which ones, and we can dig deeper.

After clearing data and cache, I lost my game status.