If you are unable to log into your Ellevest account and the customer service number is not operational, you can follow these steps to resolve the issue:

1. Check Account Lock Status: First, determine if your account is locked. If you've attempted to log in multiple times with incorrect credentials, your account may have been temporarily locked for security. You can visit this link to check if your account is locked and follow the instructions for unlocking it - learn more.

2. Password Reset: If your account is locked, you should have received an email from Ellevest regarding a password reset. Check your email inbox, including the spam or junk folder, for any communication from Ellevest that may allow you to reset your password.

3. Contact Customer Support via Email: If the phone number isn't working, contacting customer support via email is a good alternative. You can reach out to Ellevest at [email protected]. Clearly describe your issue, including that you cannot log into your account and specify any error messages you have encountered - learn more.

4. Alternative Phone Number: Although the customer service number is typically 844-355-7100, if this is not working, consider checking Ellevest’s official website for updates or alternative contact methods. You might find additional contact information or updates regarding service disruption - learn more.

5. Use Online Support Resources: Ellevest also provides online support resources where you can find answers to common issues. Visit their support center for FAQs and troubleshooting tips - learn more.

6. Explore Social Media Channels: Additionally, you might want to check Ellevest’s social media pages for any announcements regarding service issues or to reach out directly.

Following these steps should help you regain access to your account or connect you with the right support resources.