The issue where the Dol (Dolby On) app cannot export audio on iPhone—often showing the error “Sorry, there’s a problem with your export. Something went wrong during sharing.”—is a known problem affecting many users, especially on recent iOS versions1. Here’s how you can try to resolve it:

Troubleshooting Steps:

- Restart Your iPhone
Sometimes a simple restart can resolve temporary glitches that may affect exports5.

- Update the App and iOS
Make sure both Dolby On and your iOS are updated to the latest versions. App and system updates frequently address compatibility and export issues.

- Check Available Storage
Ensure your device has sufficient free space for processing and exporting audio files.

- Try Exporting to Different Destinations
Some users report that all export options fail except exporting to support, which indicates a broader app issue1. However, try exporting to Files, iCloud, or other available options.

- Reinstall Dolby On App
Uninstall and reinstall the app to clear out any corrupted data or settings.

- Move Files to Files App Before Export
For some audio extraction/export apps, moving the source file (e.g., from Photos to Files) before exporting may help5.

- Test with Shorter Recordings
If you are trying to export a long recording, try with a shorter one. There are reports that longer files or higher bitrates are more likely to fail2.

- Alternative Workarounds:
- Extract Audio via Shortcuts:
Use the iOS Shortcuts app to create a workflow to extract audio, or use third-party apps like "Export Audio" from the App Store for extraction from supported video/audio files35.
- Manual Method:
As a last resort, play the audio on your iPhone and record it in real time into another device or DAW using a cable connection (mini plug to line-in)2.

- Contact Support:
If none of these steps work, reach out directly to Dolby support at [email protected]1. Many users have reported ongoing export issues that may require direct intervention or an app update from Dolby.

> “Files will not export to any option - fail message for hours now. The only 'successful' file upload is to DOLBY for support but I have gotten no support nor can I access the file I uploaded to DOLBY either.... All other export options EXCEPT for export to support, fails.”1

Until Dolby provides a definitive fix, using alternative extraction tools or workarounds is recommended for urgent needs. Always keep backups of your recordings before testing fixes.