Hi there! I understand you're having trouble logging into the OnTheClock app and not receiving the password reset email. Let's work through this together.

First, just to clarify a couple of things:
- Are you trying to log in using the correct email address associated with your OnTheClock account?
- Have you checked your spam or junk email folders to see if the reset email might have landed there?

If those are all set, let's try the password reset process again with these steps:

1. On your iPhone, open a browser and go directly to the official password reset page: https://auth.ontheclock.com/password-reset.
2. Enter your email address carefully to ensure no typos.
3. Submit the request and then wait a few minutes.
4. While waiting, check your email inbox as well as any spam or promotions folders for the reset message.

If after all this, you still don't receive the email, here are some additional things to try:

- Make sure your iPhone has a stable internet connection.
- If you use any email filtering or blocking app, temporarily disable it to see if it's preventing the email.
- Sometimes, email providers delay or block emails from automated systems, so you might try adding ontheclock.com to your email's safe sender list or contacts.

Also, a common issue is if your account has multiple roles or email addresses consolidated, which can cause confusion during login. If you suspect this, let me know.

If none of these steps helps, it’s possible there might be an issue on the OnTheClock side or with your specific account setup. In that case, I can guide you on reaching out to OnTheClock support directly for account-specific help.

Would you like to try these steps now, or do you want me to help you with anything else first?