[Daily Themed Crossword Puzzles] Can't get videos

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Cynthia Schreiber
Can't get videos

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 months ago

Hi there! I understand you're having trouble getting videos to play in the Daily Themed Crossword Puzzles app. Just to help you better, could you tell me a bit more about the issue? For example, are the videos not loading at all, do they show an error, or do they start then stop? Also, are you using the app on your Android device or in a browser?

Knowing this will help me guide you through the best steps. Meanwhile, I can suggest a few initial fixes that often help:

1. Restart the app: Close it completely and then reopen it.
2. Restart your device: Sometimes a fresh start helps clear minor glitches.
3. Clear the app cache (if possible in your device settings): This removes temporary files that might cause issues.
4. Make sure your internet connection is stable, as videos need a strong connection to load.

If these don't work, I can guide you through deeper troubleshooting steps or check if there are any current app issues reported. Let me know what you observe!

C
Cynthia Schreiber
4 months ago

Cannot get videos

user
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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
4 months ago

Thanks for confirming that you cannot get videos to play in the Daily Themed Crossword Puzzles app on your Android 10 device using WebKit. Let's try to get to the bottom of this.

Here’s a step-by-step approach you can try:

1. Restart the app and device: Make sure to completely close the app and reopen it. Then, restart your device. This often resolves minor bugs quickly.

2. Check your internet connection: Videos need a stable connection to load. A Wi-Fi or strong mobile data signal usually works best.

3. Clear app cache and data: On Android 10, go to Settings > Apps > Daily Themed Crossword > Storage & cache, then tap Clear cache and Clear storage/data. This will reset the app but won’t delete your account details.

4. Update the app: Check the Google Play Store to make sure your Daily Themed Crossword app is up to date, as updates often fix bugs related to video playback.

5. Reinstall the app: If the above doesn’t help, try deleting the app entirely and reinstalling it fresh. Some users have reported this fixed video problems2.

6. Allow app permissions: Double-check that the app has permission to access your network and storage, as restricted permissions can block videos.

If none of these work, there might be an issue on the app’s server side or an ad service they use for videos. That might require waiting for them to fix it or contacting their support directly.

Can you let me know if you’ve tried any of these already or if you get any error messages when trying to watch videos? That way, I can guide you further! Are you satisfied with this plan so far?

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