Hi there! I understand you're having trouble with the CTRONICS app crashing when you try to open the cameras. Let's work together to resolve this issue.

Could you please tell me a bit more about the situation? For example, does it crash immediately when you try to open the camera, or is it after a few moments? Also, have you tried any troubleshooting steps already, like restarting your device, reinstalling the app, or checking your internet connection?

Crashes immediately when clicking on a camera. Cameras at two different locations. Network fine. Cleared app cache.

Thanks for the details! Since it crashes immediately when you click on the camera and you've already cleared the app cache, let's try a few more steps that might help.

1. Restart Your Device: Sometimes a simple reboot can resolve unexpected issues. Please restart your Android device and try opening the camera again.

2. Update the CTRONICS App: Ensure that you have the latest version of the CTRONICS app. You can check for updates in the Google Play Store. Sometimes updates include bug fixes that resolve crashing issues.

3. Clear System Cache: Besides just clearing the app cache, you might want to try clearing the system cache as well:
- Go to Settings > Storage.
- Tap on Cached Data and confirm when prompted.
- Restart your device and check the camera again.

4. Check Permissions: Ensure that the app has all the necessary permissions:
- Go to Settings > Apps > CTRONICS.
- Tap on Permissions and make sure camera access is allowed.

5. Reinstall the App: If the issue persists, uninstall the CTRONICS app and then reinstall it from the Google Play Store. This can often help resolve any corrupt files that may be causing the app to crash.

If you try these steps and the issue continues, please let me know, and I can assist you with more advanced troubleshooting options or help you contact the support team directly! Are you satisfied with the solution I provided so far?

App crashes when opening cameras

Thank you for your patience! Let's dive deeper into the problem with the CTRONICS app crashing when you attempt to open the cameras. Here are some additional steps you can take to troubleshoot the issue:

1. Update the App: Make sure the CTRONICS app is up to date. Open the Google Play Store, go to "My apps & games," and check if there's an update available for the CTRONICS app.

2. Check for Network Stability: Even though you mentioned the network is fine, sometimes specific settings can affect the app's performance. Ensure that your WiFi signal strength is good. If possible, try moving closer to the router or checking the WiFi settings for any stability issues.

3. Check Camera Connection: If you have access to the cameras' settings, you might consider checking the connection status of the cameras themselves. Resetting the camera (if applicable) while it's powered and connected to the router could help resolve connection issues. Check if there's a reset button on the camera.

4. Clear App Data: If clearing the cache didn't help, try clearing the app data. This process will reset the app, so you may need to log in again:
- Go to Settings > Apps > CTRONICS.
- Tap on Storage and then Clear Data.

5. Check Permissions Again: Sometimes permissions can inadvertently change. Navigate to Settings > Apps > CTRONICS > Permissions and ensure that the camera and other necessary permissions are enabled.

6. Look for Known Issues: It may help to check online for any reported issues or updates related to the CTRONICS app. For example, some users have reported crashing when they try to open the live view of their cameras, and it has been suggested to either uninstall beta versions of the app or update to the latest version from the App Store, which could solve the problem (1).

If you’ve tried all these steps and the issue is still not resolved, please let me know! We can explore further options, like checking if there might be a firmware update for the cameras or considering contacting higher-level support for more technical assistance. Are you satisfied with the solution I provided?