[Horoscopes] App is in infinite load cycle

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Nadia
8 months ago In Horoscopes
App is in infinite load cycle

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Hi there! I see your Horoscopes app on your iPhone running iOS 16.7.12 is stuck in an infinite loading cycle. Let's work through this together to get it running smoothly again.

First, just to confirm:
- Have you tried closing the app completely and reopening it? (Double-press the Home button or swipe up and hold, then swipe the Horoscopes app off the screen.)
- Is your internet connection stable? Are you on Wi-Fi or cellular data?

If those basics are fine and you're still stuck, here are some steps you can follow:

1. Close and Lock/Unlock Your iPhone
Sometimes, after closing the app, locking and then unlocking the phone helps the loading continue properly. So, try closing the app, locking your iPhone, wait a few seconds, then unlock and reopen the app.

2. Check for App Updates
Go to the App Store and verify whether there is an update for Horoscopes. Developers often release fixes for loading issues in updates. Install any available updates.

3. Restart Your iPhone
A simple restart can refresh system resources and solve temporary glitches:
- Press and hold the side button and either volume button until the power off slider appears
- Drag the slider to power off
- Wait 30 seconds, then press and hold the side button to turn the phone back on.

4. Reinstall the App
If the above don't work:
- Delete the Horoscopes app by pressing and holding its icon, then tapping "Remove App" > "Delete App"
- Restart your iPhone (as above)
- Re-download Horoscopes from the App Store and launch it again

5. Log Out and Back In (if the app has account login)
If you use an account, try logging out and logging back in after reopening the app to reset the session.

6. Check iOS and App Permissions
Make sure your iOS version is up to date (you mentioned 16.7.12, which is recent) and that the Horoscopes app has necessary permissions, particularly related to network access.

Finally, if none of these steps fix the infinite loading, it might be related to temporary server issues or bugs on their end. In that case, contacting Horoscopes’ app support via their in-app support or website would be best.

Let me know what you've tried so far and if you want to go through any of these steps together!

Are you satisfied with this guidance?

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