Hi! I see you're having trouble with resetting your password on the Hard Rock Bet app—it's asking for a new password but not accepting the one you choose. Let's work through this together.

First, just to clarify, when you try to reset and enter a new password, do you get any specific error messages? For example:
- Does it say the password is too simple?
- Is there a requirement for special characters, numbers, or length?
- Or does it say the password reset link has expired or is invalid?

Here are some general steps to try for your iPhone with iOS 16.7.12:

1. Make sure you’re entering a strong password that meets common requirements:
- At least 8 characters long
- Includes uppercase and lowercase letters
- Includes numbers
- Includes special characters like !, @, #, etc.

2. Try resetting the password using the “Forgot Password” option on the login screen again. Enter your email address associated with your account to receive the reset link.

3. When you get the email, click the link immediately because some links can expire after a short period. If the link has expired, request a new one.

4. Once you open the reset password page (it should open in your iPhone’s Safari browser), carefully enter and confirm your new password.

5. If the app still rejects the new password, try doing the reset via the website directly on Safari at https://accounts.pokerallday.com/#/password, as sometimes the app interface can have glitches.

6. Also, check if your phone's date and time are set correctly under Settings > General > Date & Time, as incorrect time settings can prevent secure connections.

7. If you have tried these and it still doesn't work, try deleting the Hard Rock Bet app and reinstalling the latest version from the App Store to ensure no app bugs are causing the issue.

If after this, it still refuses the new password, it might be a lockout or backend problem with your account. In that case, I would recommend contacting Hard Rock Bet support directly at [email protected] with details of the issue.

Let me know if you see any specific error messages or if you want me to guide you step-by-step on any of the above! Are you having trouble reaching the password reset email, or is the problem specifically with the new password entry?

Will not accept new password

Thanks for clarifying that the app is not accepting your new password. Let’s try a few targeted steps based on common causes for this issue with the Hard Rock Bet app on your iPhone (iOS 16.7.12).

1. Password Requirements:
Double-check the password requirements the app expects. Typically, the password must:
- Be at least 8 characters long
- Contain uppercase and lowercase letters
- Include numbers
- Have special characters (like ! @ # $ %)

Often, the app will reject passwords that don’t meet these criteria even if not explicitly stated.

2. Use the Web Password Reset Instead of App:
Sometimes the mobile app has glitches with password resets. Try resetting your password through the official web link here:
https://accounts.pokerallday.com/#/password

Use Safari on your iPhone to open that link, and set your new password there.

3. Clear Cache / Reinstall App:
Since you're on iOS, there’s no direct way to clear app cache, but you can:
- Delete the Hard Rock Bet app
- Restart your iPhone
- Reinstall the latest version from the App Store

Then attempt the login or password reset again.

4. Check for Server Issues or Account Restrictions:
If the problem persists despite using the web reset and reinstalling, there might be a backend issue or a restriction on your account (like lockout or temporary hold). This could cause new passwords to be rejected automatically.

As a next step, I recommend resetting the password on the website first using Safari. If still unsuccessful or you see error messages, please share those. Otherwise, you can reach out directly to Hard Rock Bet support at [email protected] — they can check if your account has any flags causing this.

Here is their Help Center for more support options too1 2.

Would you like me to guide you through the web reset process step-by-step?