[YouVersion Bible Lens] I upload a photo and it just says it is finding a bible verse but just keeps spinning

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Josephine
1 year ago In YouVersion Bible Lens
I upload a photo and it just says it is finding a bible verse but just keeps spinning

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Hi there! I’m sorry to hear you’re having trouble with the YouVersion Bible Lens app. It can be really frustrating when things don’t work as expected, especially when you’re trying to find a meaningful Bible verse. Let's see if we can get this sorted out together!

### Here are a few steps you can take:

1. Check for App Updates: Sometimes, having the latest version can solve the issue. Go to the App Store on your iPhone, tap on your profile picture in the top right corner, and scroll down to see if there are updates available for YouVersion Bible Lens.

2. Force Close the App: Try closing the app completely and then reopening it. Swipe up from the bottom of the screen (or double-tap the home button if your iPhone has one) to bring up the app switcher, and swipe away the Bible Lens app.

3. Clear App Cache: Unfortunately, iOS devices don’t have a direct way to clear the cache like Android. However, you can try uninstalling and reinstalling the app. This will often rectify any caching issues.

4. Sign Out and Sign Back In: Open the app, go to 'Settings' and sign out of your account, then sign back in. This can sometimes refresh your connections to the app's service.

5. Restart Your iPhone: Sometimes a simple restart can do wonders. Just hold down the power button, slide to power off, and then turn it back on after a minute.

If you’ve tried all these steps and it’s still not working, it might be due to a temporary server issue. In that case, you could check YouVersion’s troubleshooting guide for further assistance or wait a little and try again later.

Let me know if any of these steps help, or if you need additional support! Are you satisfied with the solution I provided?

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