If you are locked out of your MyChoice Benefits account and unable to make a payment, follow these steps to regain access:

1. Check for Lockout Reasons: Sometimes, accounts are locked for various reasons, such as entering incorrect credentials multiple times or inactive status. This can also occur during certain periods, such as when a claims process is being finalized (learn more).

2. Visit the MyChoice Contacts Page: Go to the Contact Us page for MyChoice, where you can find assistance specific to your issue. Have your social security number, date of birth, and zip code handy, as you will likely need them to reset your account (learn more).

3. Call Customer Support: Dial 1-800-819-9889 to speak with Card Services directly. They can assist you with issues regarding your account lockout and help you reset any necessary access settings. Be prepared to provide identification details (learn more).

4. Check for Software Updates: Ensure that your browser or app is up-to-date, as compatibility issues may prevent access.

5. Try Alternative Access Methods: If you typically use a web browser, consider trying the mobile app or vice versa. This can sometimes resolve access issues due to different session handling (learn more).

6. Follow Security Protocols: If prompted, make sure to follow any security protocols they require, such as answering security questions or confirming verification codes.

7. Await Response: If you've reached out for support, allow some time for processing but keep checking back to resolve the issue as soon as possible.

Following these steps should help you regain access to your MyChoice Benefits account and allow you to make your payment successfully. If you require further assistance, consider visiting the MyChoice Accounts page for FAQs and additional information (learn more).