Hi there! I understand the Verint WorkView app logged you out and now you’re unable to log back in. Let’s get this sorted out together.

To start, could you tell me if you’re seeing any specific error messages when trying to log in? Also, have you checked your username and password carefully, and tried resetting your password if needed? Sometimes login issues can be related to credentials or network access restrictions.

Assuming that’s all good, here are some steps we can try:

1. Check your device and OS version: Since you’re on Windows 10 with WebKit as your browser engine, please confirm that your setup matches the app’s compatibility requirements. The WorkView app is usually designed for Android and Apple phones, so if you’re accessing via browser or other means, this might impact functionality2.

2. Clear browser cache and cookies: Sometimes old data can cause authentication issues. Clear your WebKit browser cache and cookies, then try logging in again.

3. Verify network access: Some organizations restrict access to certain authentication servers. Ensure there are no firewall blocks or VPN issues that might be interfering with login.

4. Try logging in via Verint Connect: You can attempt logging in on the Verint Connect portal to see if your account is active and accessible there: https://connect.verint.com/login-help. If you’re restricted from logging into external Azure accounts, you may need your IT team to verify your permissions1.

5. Reset your password: If you haven’t done this yet, try resetting your password.

If you’ve tried these or if there are error messages you receive, please share them. That can help pinpoint the cause faster.

Are you seeing any specific message when logging back in? And have you tested on another device or browser to see if the issue persists? Let me know, and we’ll go from there!

no error message. The issue is that i cannot type my login info on the app on my phone