[Jami] The other side can not hear me

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Ilga
8 months ago In Jami
The other side can not hear me

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi! I understand that the other party on your Jami call cannot hear you, is that correct? Could you please tell me a bit more about the situation? For example, are you using an external microphone or the built-in one on your Windows device? Also, have you checked if Jami has permission to access your microphone? Let me know if you hear any error messages or if this happens on all calls or just one.

Meanwhile, here’s a straightforward checklist to begin:

1. Check Microphone Permissions
- On your Windows 10 device, go to Settings > Privacy > Microphone.
- Make sure microphone access is enabled for apps and specifically for Jami.

2. Select the Correct Microphone in Jami
- Open Jami and go to its audio settings.
- Ensure the correct microphone is selected if you have multiple audio input devices.

3. Test the Microphone
- Use the Windows Sound settings to test if your microphone is picking up sound:
- Right-click the speaker icon on the taskbar > Open Sound settings > Input > Test your microphone.

4. Check if Microphone is Muted
- On Jami, make sure you are not muted in the call or the microphone icon is active.

If you’ve already tried those or if the issue persists, please tell me what you’ve done, so I can guide you to more specific steps. Sometimes, microphone sensitivity settings on the other side or network issues may also cause audio problems.

Would you like me to guide you through these steps on your Windows device?

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