Hi! I see you're getting the "app not installing, package appears to be invalid" error when trying to install Pratilipi on your Android device. Let me help you troubleshoot this.

First, can you share a bit more?
- Are you installing the app from the Google Play Store or using an APK file?
- Have you had Pratilipi installed before on this device?
- Any other apps showing similar behavior or just Pratilipi?

Meanwhile, some common reasons for this error include:
- A corrupt or incomplete APK file, if you're installing via APK.
- Conflicts with an existing version of the app on your device.
- Security settings blocking the installation.

Here’s a step-by-step to try:
1. If using an APK, ensure it is fully downloaded and from a trusted source. Try downloading again.
2. If Pratilipi is installed or partially installed, uninstall it completely.
3. Restart your phone to clear temporary glitches.
4. Check your device settings:
- Go to Settings > Apps > (Your package installer or Downloads) > Storage > Clear Cache and Clear Data.
- Enable installation from unknown sources if using APK (Settings > Security or Apps & notifications).
5. Try installing the app again after these steps.

If it still fails, it might be related to signature mismatches or your device’s Android version compatibility with the app package. Since you mentioned WebKit browser on Android 10, some APKs built for newer Android versions may not be compatible.

Let me know what you find with these steps and if you want, I can guide you through more advanced checks like verifying package signatures or permissions.

Are you okay with trying this?

Year I had installed it but it's automatically uninstalled and now not installing

Thanks for sharing that you had Pratilipi installed before but it got automatically uninstalled and now won't install again. That helps narrow things down.

Sometimes apps uninstall themselves due to OS glitches, conflicts, or storage issues on Android devices. Since you can’t reinstall it now and got the "package appears to be invalid" message earlier, let's try these focused steps:

1. Check Storage Space:
Make sure your device has enough free storage. Low space can cause installations to fail.

2. Clear Google Play Store & Services Cache:
- Go to Settings > Apps > Google Play Store > Storage, then tap Clear Cache and Clear Data.
- Repeat for Google Play Services.
- After that, reboot your phone and try installing again.

3. Remove Leftover Data:
Sometimes app leftovers or orphaned files cause conflicts.
- Go to Settings > Apps > Pratilipi (if visible) and uninstall completely.
- Use a file manager to check if any folders named "Pratilipi" remain in storage and delete them.

4. Check for Play Protect Settings:
Google Play Protect can sometimes block an app's installation if it finds issues.
- Open the Play Store > Menu > Play Protect and check the status or disable temporarily to test.

5. Try Installing from Google Play Store if Not Already:
Installing from the official source ensures you get a compatible, safe version.

6. Update Your Android System:
Check for any pending system updates in Settings > System > Software update as they can fix bugs causing installs to fail.

If after these steps it’s still not installing, there may be a deeper issue like Android user profile corruption or app signature mismatches. In that case, I can guide you on advanced steps or recommend contacting our support at [email protected] for further investigation.

Could you please confirm which steps you’ve tried so far and if you’re installing via Play Store or APK? That’ll help me assist you better.

Software is updated also did the steps but not works

Thanks for trying those steps and confirming your software is updated. Since the usual fixes haven't worked, let's explore a few more possibilities together.

1. Try Installing via Google Play Store:
If you haven't already, please try installing Pratilipi directly from the official Google Play Store link here: Pratilipi on Play Store. This ensures you're getting a valid, compatible version.

2. Check for Device Storage Errors:
Sometimes storage corruption can cause installation failures. Try connecting your device to a PC and running storage checks or clearing unused files to free more space.

3. Create a New User Profile (Advanced):
Occasionally, Android user profiles can become corrupted. You can try creating a new user profile on your device (Settings > System > Multiple users) and attempt to install the app there. This helps isolate if the issue is profile-specific.

4. Reset App Preferences:
Head to Settings > Apps > Menu (3 dots) > Reset app preferences. This restores app permissions and default apps without deleting data.

5. If You Are Using an APK:
Download the APK only from trusted sources. An invalid or tampered APK can cause this error. I recommend sticking to Play Store installation unless absolutely necessary.

Since your device is Android 10 and using WebKit browser, compatibility should be good, but if the problem persists, it might be something specific in your device configuration.

For further assistance, you could reach out to Pratilipi's dedicated support team at [email protected] with details of your device and the issue. They can check for app-side or account-related problems.

Here is a helpful video on fixing Pratilipi app installation/retry issues that might offer extra tips:
How To Fix Pratilipi Apps Oops Something Went Wrong ... - YouTube

Let me know if you'd like me to guide you through any of these steps or if you want me to help you draft the support email. Are you comfortable trying these advanced steps?

Guide me for create a new user profile

Thanks for letting me know you'd like to create a new user profile on your Android device as part of troubleshooting app installation. Just to clarify, you're asking about creating a new user profile on your Android phone itself (not a Pratilipi account), right? This helps isolate device-level issues.

If that’s correct, here’s how you can create a new user profile on Android 10:

1. Open your Settings app on the device.
2. Scroll down and tap System.
3. Find and select Multiple users. If you don’t see it directly, it might be under Advanced.
4. Tap on Add user or Add guest (depending on options shown).
5. Confirm by tapping OK to set up the new user. Your device will switch to the new profile.
6. In the new user profile, open the Google Play Store and try installing Pratilipi fresh there.

This gives you a clean user space without data or app conflicts from your main profile. If the app installs fine here, it suggests profile-specific issues in your usual user account.

If you meant how to create a new Pratilipi user account inside the app, you can sign up using Facebook, Google, or email after installing the app here: How to Create an Account in Pratilipi

Let me know if you want me to guide you on either creating the device-level user profile or Pratilipi account!