Hi! I understand your MyFinancial app is not working, and I’m here to help you get it up and running. To get started, could you please tell me a bit more about what exactly is happening? For example:

- Does the app fail to open at all, crash during use, or show specific error messages?
- Are you having trouble logging in, making payments, or accessing particular features?
- Have you noticed if the issue happens only on Wi-Fi, mobile data, or both?

This will help me guide you step-by-step toward fixing it. Meanwhile, here are some general troubleshooting steps that often resolve common app issues on Android 10 devices:

1. Check for app updates: Visit the Google Play Store and see if there’s an update available for MyFinancial. Updating can fix known bugs.
2. Restart your device: This can clear temporary glitches affecting the app.
3. Clear app cache and data:
- Go to Settings > Apps > MyFinancial > Storage
- Tap “Clear Cache” first and check if the app works
- If not, tap “Clear Data” (note this might log you out)
4. Check your internet connection: Try switching between Wi-Fi and mobile data to see if the issue is network related.
5. Reinstall the app: Uninstall MyFinancial, then reinstall it from the Google Play Store.

Let me know if any errors appear during this, or if you’ve tried some of these already so I can assist with more advanced steps. Are you comfortable trying these?