[Rummikub] Won't load game on my chrome laptop

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Brenda Cornett
6 months ago In Rummikub
Won't load game on my chrome laptop

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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6 months ago

Hi there! I understand your Rummikub game isn’t loading on your Chrome laptop, and I’d love to help get you back to playing. Just to clarify, are you running the game through the Chrome browser itself, or are you using the Rummikub Android app on your Chromebook? Also, do you see any error messages or does it just keep loading indefinitely?

In the meantime, here are some initial steps we can try on your Chrome laptop:

1. Clear Browser Cache and Cookies: Sometimes stored data can cause loading issues. Go to Chrome settings > Privacy and security > Clear browsing data. Select “Cached images and files” and “Cookies,” then clear them.

2. Try Incognito Mode: Open a new Incognito window (Ctrl+Shift+N) and try loading the game there. This can help determine if an extension or cached data is causing the problem.

3. Check Internet Connection: Ensure your connection is stable. Maybe try loading a different website or streaming video to verify.

4. Disable Extensions Temporarily: Some browser extensions can interfere with game loading. Try disabling them in Chrome settings > Extensions, then reload the game.

5. Restart Your Chromebook: Sometimes a simple reboot helps clear temporary glitches.

If you are using the Rummikub Android app on your Chromebook:

- Restart the Chromebook.
- Clear the app cache and data: Go to Settings > Apps > Rummikub > Storage > Clear Cache.
- Ensure the app is updated to the latest version via the Google Play Store.

If none of these work, please let me know what you’ve tried and any specifics like error messages, so I can help you further. Does that sound good?

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