Hi there! I understand the basket items are not displaying in the AX Paris app on your device. To help you better, could you please tell me a bit more?
- Are the items you add to the basket showing any confirmation, or does the basket appear completely empty? - Have you recently updated the app or your Android OS to version 10? - Have you tried any steps already, like restarting the app or your phone?
Meanwhile, here are some simple steps we can try to resolve the issue:
1. Close and Restart the App: Sometimes the app might not refresh the basket correctly. Fully close it (remove it from recent apps) and then open it again.
2. Clear App Cache: This won't delete your data but can fix temporary display problems. - Go to your device's Settings > Apps > AX Paris app. - Tap Storage > Clear Cache. - Relaunch the app and check the basket.
3. Check Internet Connection: Ensure you have a stable connection; sometimes the basket won't load if data is slow or interrupted.
4. Log Out and Log Back In: Your session might have an issue syncing the basket. Try logging out and logging back in.
If after these you still don’t see your basket items, it could be a deeper issue with the app's data synchronization on Android 10 or a bug. In that case, I can help you escalate this to our technical team or you might consider reinstalling the app.
Let me know how it goes or if you’ve already tried some of these steps!
Comments
Charlotte Green
Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...
Followed by
Hi there! I understand the basket items are not displaying in the AX Paris app on your device. To help you better, could you please tell me a bit more?
- Are the items you add to the basket showing any confirmation, or does the basket appear completely empty?
- Have you recently updated the app or your Android OS to version 10?
- Have you tried any steps already, like restarting the app or your phone?
Meanwhile, here are some simple steps we can try to resolve the issue:
1. Close and Restart the App: Sometimes the app might not refresh the basket correctly. Fully close it (remove it from recent apps) and then open it again.
2. Clear App Cache: This won't delete your data but can fix temporary display problems.
- Go to your device's Settings > Apps > AX Paris app.
- Tap Storage > Clear Cache.
- Relaunch the app and check the basket.
3. Check Internet Connection: Ensure you have a stable connection; sometimes the basket won't load if data is slow or interrupted.
4. Log Out and Log Back In: Your session might have an issue syncing the basket. Try logging out and logging back in.
If after these you still don’t see your basket items, it could be a deeper issue with the app's data synchronization on Android 10 or a bug. In that case, I can help you escalate this to our technical team or you might consider reinstalling the app.
Let me know how it goes or if you’ve already tried some of these steps!