Hi! Thanks for reaching out about the PlantNet app issues you're facing with the font size being too large and the comparison feature not working properly. I want to help you get this sorted out. Before we dive into fixes, could you please clarify a couple of things for me?

1. Are you using the PlantNet app on a mobile device or via a web browser on your Windows 10 system with the WebKit browser?
2. When you mention "screen and writings too large," is this happening only within the PlantNet app interface, or does it affect other apps or the entire system display?
3. For the "comparison" feature, could you describe what exactly happens when you try to use it? For example, do you see an error message, or does it simply not respond?

Knowing this will help me tailor the solution better for your environment.

In the meantime, here’s a general plan to start with:

### Step 1: Check Font and Display Size Settings
Since you are on Windows 10 with a WebKit-based browser, sometimes the OS display scaling or browser zoom can impact font size.

- On Windows 10, right-click on the desktop and select Display settings.
- Under Scale and layout, check if the scaling is set above 100%. If so, try setting it back to 100% temporarily to see if that reduces the large fonts.
- Also, in your WebKit browser, press Ctrl + 0 (zero) to reset the zoom level to default.

### Step 2: Verify PlantNet App Settings
If you are running a standalone PlantNet app (mobile or desktop), go into the app’s settings (if available) and check if there is a font size or display option you can adjust.

### Step 3: Update or Reinstall the App
Sometimes bugs like the comparison feature not working can be fixed by updating the app to the latest version or reinstalling it to clear corrupted data.

- Check for any available updates in your app store or on PlantNet’s official site.
- If already updated, try uninstalling and reinstalling the app.

Once you confirm these details and try the above, I can provide more specific advice, especially if the comparison feature issue persists.

Could you please update me? Are you using the PlantNet mobile app or web version specifically? Also, what happens when you try to use the comparison feature?

1. I'm working on internet using a portable attached to line, connected ethernet, windows 11 2.it happens only with plantnet
2. when I click on photo to make comparison application show SEE OBSERVATION

Thanks for those details! So you're using the PlantNet app on a Windows 11 system via an internet connection over Ethernet, and the "SEE OBSERVATION" message shows up when you try to compare photos.

The "SEE OBSERVATION" message usually appears when the app wants you to look at specific notes or observations related to the photo, but it sounds like this is preventing you from completing the comparison process.

Let's try these steps to resolve this issue:

### Step 1: Clear Cache and Cookies (if using the web version)
Since you’re browsing on a Windows 11 device with a WebKit-based browser, clearing your browser’s cache and cookies can help by removing any corrupted temporary data.

- Open your browser settings.
- Find the privacy or history section.
- Clear cache and cookies.
- Restart the browser and try again.

### Step 2: Check for PlantNet App Updates
If you are using the standalone PlantNet Windows app, make sure it’s up to date. Developers often fix bugs related to feature issues such as these.

- Open the Microsoft Store or the source where you installed PlantNet.
- Check for updates and install if available.
- Restart the app and try the photo comparison again.

### Step 3: Use the PlantNet Web Version or Mobile App Temporarily
If the issue persists, try accessing PlantNet via their official website or mobile app (available on Android/iOS). This can help isolate if the problem is specific to the Windows app version.

### Step 4: Reinstall PlantNet App
If updates don’t help, uninstall and reinstall the PlantNet app completely to reset any corrupted files.

### Step 5: Contact PlantNet Support
If none of the above steps fix the message blocking comparisons, it might be an issue on their end or a bug needing their intervention. You can contact their support team at [email protected] with details of the problem and your system environment.

Let me know how these steps go, and if the large font size is still uncomfortable, I can guide you through customizing display or zoom settings specific to Windows 11 and your browser or app.

Are you satisfied with these suggestions, or do you want more help troubleshooting?

Is there a known bug with PlantNet and Windows 11 when comparing photos?

Thanks for your patience! Based on the latest release notes from PlantNet, there was a fix released on November 7, 2024, which addressed an issue where the comparison plot image was missing in some cases when viewing an image from a plot identification result. This sounds closely related to the problem you're experiencing with photo comparisons on your Windows 11 device1.

That suggests there was a known bug affecting certain Windows users that the developers have worked to fix recently. To benefit from this fix, I recommend ensuring your PlantNet app is updated to the latest version. If you already have the latest version and still see the "SEE OBSERVATION" message blocking comparisons, it might be worth reinstalling the app to ensure the fix is properly applied.

If problems persist even after updating and reinstalling, contacting PlantNet support at [email protected] would be the next best step, as they can provide direct assistance for lingering issues or confirm if any further patches are needed.

Would you like guidance on how to check for and install updates for the PlantNet app on your Windows 11 system? Or any help with reinstalling it? Let me know! Are you satisfied with this information so far?

How to fix PlantNet photo comparison issues on Windows 11?

Thanks for your question about fixing the PlantNet photo comparison issues on Windows 11. I found that there was a recent update addressing a bug where the comparison plot image was missing in some cases when viewing an image from a plot identification result. This update was released on November 7, 2024, so ensuring your PlantNet app is updated to the latest version is key1.

Here’s a step-by-step plan to help resolve your photo comparison issues:

### Step 1: Update PlantNet App
- Open the Microsoft Store or wherever you installed PlantNet.
- Check for updates and install the latest version.
- Restart the app and try the photo comparison feature again.

### Step 2: Clear Browser Cache (if using PlantNet web)
- Clear your WebKit browser’s cache and cookies to remove any corrupted data.
- Restart the browser and try again.

### Step 3: Reinstall the PlantNet App
- Uninstall the current PlantNet app from your Windows 11 system.
- Download and install the latest version from the official source.
- Launch the app and test the photo comparison feature.

### Step 4: Test on Another Platform Temporarily
- Try accessing PlantNet via their official website or mobile app to see if the comparison works there.
- This helps identify whether the issue is specific to the Windows app version.

If none of these steps resolve the problem, it may be necessary to contact PlantNet support at [email protected] for further assistance.

Please let me know if you want detailed guidance on any of these steps or if the issue persists after trying them. Are you satisfied with this solution so far?

I'll try to cancel all Timelineand cookies. Thanks for now

Thanks for your question about how to cancel PlantNet app Timeline and cookies. From the information available, it seems that PlantNet does not specifically list a "Timeline" feature that you can cancel or delete directly within the app or your account. However, the app does keep observations and data tied to your account, which you can manage or delete if needed.

Regarding cookies, these are stored by your web browser—not the app itself—and you can clear them through your browser settings to remove any stored website data.

Here’s what you can do:

### To clear cookies related to PlantNet in your WebKit browser on Windows 11:
1. Open your WebKit-based browser.
2. Go to the browser settings or preferences.
3. Find the section for Privacy or History.
4. Locate and clear cookies and site data for PlantNet or generally clear all cookies.
5. Restart your browser.

### To delete or manage your PlantNet observations or account data:
- If you want to remove all personal data, including observations and account history, you may need to delete your PlantNet account. This can be done from the mobile app by going to Profile > Edit > and then the option Delete my account at the bottom (if using mobile).
- For web or desktop users, you may want to contact PlantNet support at [email protected] for assistance to manage or delete data tied to your account1.

If your concern was about unsubscribing or canceling a subscription or clearing browsing data, clearing cookies in your browser is the way to go. Unfortunately, there isn't a direct "Timeline cancel" option visible within PlantNet currently.

Let me know if you want detailed help clearing cookies in your specific browser or managing your PlantNet account data! Are you satisfied with this explanation?

Steps to reset PlantNet app settings

Hi! You’d like to reset the settings on the PlantNet app. While the app doesn’t have a one-click “reset settings” option, you can manually restore default settings or clear app data to achieve a similar effect. Here’s how you can do it for your Windows 11 environment or general app usage:

### Option 1: Reset App Settings via the PlantNet Interface
1. Open the PlantNet app.
2. Go to your Profile tab (usually at the bottom or side menu).
3. Click on the Settings icon at the upper right corner.
4. Here you can manually adjust various settings like language, permissions, and preferences back to your desired defaults.

Note: There isn’t a direct “reset all settings” button inside the app, but changing preferences manually works for most cases1.

---

### Option 2: Clear App Data (Windows 11)
This approach removes any saved settings or cached data, effectively resetting the app:

1. Close the PlantNet app fully.
2. Press Windows key + I to open Settings.
3. Go to Apps > Apps & features.
4. Find PlantNet in the list.
5. Click the three-dot menu next to it and select Advanced options.
6. Click Reset — this will clear the app’s data and restore defaults.
7. Relaunch PlantNet; you might need to sign in again and set up preferences fresh.

---

### Option 3: Reinstall the PlantNet App
If you want to completely reset everything including the app installation:

1. Uninstall PlantNet from Apps & features.
2. Restart your PC.
3. Download the latest version of PlantNet from the official source or Microsoft Store.
4. Install and launch the app.

---

If you want, I can guide you step-by-step based on your preference. Are you satisfied with these options, or would you like more detailed help with any of the steps?

i'm not a registered user; deleted cookies and timeline data: situation is identical : same errors

Thanks for the update and for trying to clear cookies and timeline data even as an unregistered user. Since the issue remains the same—large fonts and the "SEE OBSERVATION" message blocking photo comparisons—let's explore further.

From recent community feedback and reports, some unregistered users have experienced similar PlantNet app errors that persist even after clearing browser cache and cookies. Occasionally, this is linked to temporary server-side glitches or bugs that can cause the app to behave unexpectedly for both registered and unregistered users1.

Here are some additional steps you can try:

### Step 1: Refresh or Restart Your Browser and Internet Connection
- Fully close and restart your WebKit browser.
- Restart your Ethernet connection or router briefly to ensure a clean connection.
- Retry the PlantNet app.

### Step 2: Try a Different Browser
- Sometimes certain browsers handle PlantNet features differently.
- If possible, try accessing PlantNet on another browser like Chrome, Edge, or Firefox on your Windows 11 system to see if the issue persists.

### Step 3: Verify Your Network Doesn't Block PlantNet Services
- Some corporate or public networks impose restrictions that may hinder app functionality.
- If you're on a corporate or restricted network, try connecting through a different network (e.g., a mobile hotspot) to test.

### Step 4: Use PlantNet Mobile App Temporarily
- If you have access to an Android or iOS device, try the PlantNet mobile app to check if comparisons work correctly there.
- This helps isolate if the problem is specific to the desktop/web environment.

### Step 5: Report the Issue to PlantNet Support
- Since you've tried clearing cookies and you’re an unregistered user, there could be a backend issue.
- Please email a detailed description (including your Windows 11 version, browser, and steps you’ve tried) to [email protected] so their team can investigate.

Let me know if you want help testing in a different browser or device, or if you'd like me to assist drafting a support email for PlantNet. Are you satisfied with this next set of steps?