Hi there! I’m sorry to hear that brightwheel crashed on multiple devices (iPad, phone, browser) with an error message, especially when your network is fine. I want to help get this resolved for you.

To better assist, could you share:

- The exact text of the error message you see?
- Whether the issue happens right after opening the app/site or during specific actions?
- If you recently updated any devices or the brightwheel app?

In the meantime, here are some step-by-step suggestions to try, tailored for your Mac (OS X 10.15.7) and iOS devices:

1. Force Quit and Reopen App/Browser
- On your iPad/phone, double tap the Home button or swipe up to see running apps, then swipe brightwheel off the screen to close it, and reopen.
- On your browser (Safari or other), try closing the tab and reopening brightwheel, or do a hard refresh (press Command + Shift + R).

2. Update brightwheel App & Browser
- Check the App Store for any updates to brightwheel and install them.
- For your Mac browser, check for updates or try a different browser to rule out browser-specific issues.

3. Restart Devices
- Give your iPad, phone, and Mac a restart. This clears temporary glitches.

4. Clear Cache (Browser Only)
- On Mac Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove all data related to brightwheel, then reload the site.

5. Check Brightwheel Status
- Occasionally, server-side issues may cause errors. You can check brightwheel’s status or their help center to see if others are experiencing problems.

6. Log Out and Back In
- On both app and browser, attempt logging out and then logging back in to reset your session.

If you have already tried some of these, please let me know which ones, so I can suggest more advanced troubleshooting.

Also, if the error continues, it might be best to reach out directly to brightwheel support at [email protected] with screenshots of the error message.

Would you like me to walk you through any of these steps?