Hi! I see you're getting a white screen with nothing showing up on your iPhone for the Spoken app, but it's working fine on Android. Let's try to get this sorted out for you.
To better understand, could you tell me if you already tried restarting the iPhone or reinstalling the Spoken app? Also, are you on the latest iOS version on your iPhone?
In the meantime, here’s a simple step-by-step approach we can try:
1. Force Restart Your iPhone: Sometimes, apps get stuck due to temporary glitches. On iPhone models with Face ID, quickly press and release the Volume Up button, then Volume Down button, then press and hold the Side button until the Apple logo appears. This doesn’t erase data but restarts the device.
2. Update iOS and Spoken App: Ensure your iPhone is running the latest iOS version (Settings > General > Software Update) and that the Spoken app is also updated via the App Store. Sometimes compatibility issues cause a white screen.
3. Reinstall the Spoken App: Try deleting the app and reinstalling it. This refreshes the app files and clears any corrupt cache.
4. Clear Cache & Data (if possible): iOS apps don’t have a direct “clear cache” option but reinstalling typically clears cached data.
5. Check for Network Issues: Make sure your iPhone has a stable internet connection. Try switching between Wi-Fi and cellular data.
6. Background Refresh: Go to Settings > General > Background App Refresh and make sure it’s enabled for Spoken.
If these steps don’t fix it, it may be an app-specific issue on iOS. I can check if there are any known bugs or server-side issues with Spoken on iPhone and guide you through advanced troubleshooting.
Does that sound good? If you tried some of these already, just let me know what you did, and I’ll recommend the next best steps tailored for your setup.
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Charlotte Green
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Hi! I see you're getting a white screen with nothing showing up on your iPhone for the Spoken app, but it's working fine on Android. Let's try to get this sorted out for you.
To better understand, could you tell me if you already tried restarting the iPhone or reinstalling the Spoken app? Also, are you on the latest iOS version on your iPhone?
In the meantime, here’s a simple step-by-step approach we can try:
1. Force Restart Your iPhone:
Sometimes, apps get stuck due to temporary glitches. On iPhone models with Face ID, quickly press and release the Volume Up button, then Volume Down button, then press and hold the Side button until the Apple logo appears. This doesn’t erase data but restarts the device.
2. Update iOS and Spoken App:
Ensure your iPhone is running the latest iOS version (Settings > General > Software Update) and that the Spoken app is also updated via the App Store. Sometimes compatibility issues cause a white screen.
3. Reinstall the Spoken App:
Try deleting the app and reinstalling it. This refreshes the app files and clears any corrupt cache.
4. Clear Cache & Data (if possible):
iOS apps don’t have a direct “clear cache” option but reinstalling typically clears cached data.
5. Check for Network Issues:
Make sure your iPhone has a stable internet connection. Try switching between Wi-Fi and cellular data.
6. Background Refresh:
Go to Settings > General > Background App Refresh and make sure it’s enabled for Spoken.
If these steps don’t fix it, it may be an app-specific issue on iOS. I can check if there are any known bugs or server-side issues with Spoken on iPhone and guide you through advanced troubleshooting.
Does that sound good? If you tried some of these already, just let me know what you did, and I’ll recommend the next best steps tailored for your setup.