Hi! I’m sorry to hear you’re having trouble signing in to the CNB app on your phone. Let’s work together to get this fixed.

To start, could you tell me a bit more? Are you using an Android or iPhone? Also, have you recently updated the app or your phone's operating system? Knowing this will help me guide you better.

Meanwhile, here’s a simple checklist to try:

1. Check Your Internet Connection
Make sure your phone is connected to a stable Wi-Fi or cellular network.

2. Restart the App and Phone
Close the CNB app completely (remove it from recent apps), then reopen it. If that doesn’t work, try restarting your phone.

3. Update the CNB App
Check your device’s app store for any updates to the CNB app and install them.

4. Clear App Cache (Android only)
If you have an Android phone, go to Settings > Apps > CNB app > Storage > Clear Cache. Then try again.

5. Check Date and Time Settings
Ensure your phone’s date and time are set correctly; incorrect settings can cause sign-in errors.

If you’ve tried all these and still see the error, let me know. I can guide you through some more advanced steps or look into alternative solutions. How does that sound?

its a samsung android

Thanks for letting me know you’re on a Samsung Android phone. That helps narrow things down.

Since you’re seeing the "an error occurred signing in" message, let’s try some Samsung/Android-specific steps to resolve this:

1. Clear Cache and Data of the CNB App:
- Go to Settings > Apps > find the CNB app.
- Tap Storage > then tap Clear Cache first.
- After that, tap Clear Data (this will reset the app, so you may need to sign in again).
- Open the app and try signing in again.

2. Check Device Security Settings:
Sometimes Samsung phones have extra security settings that can affect banking apps:
- Go to Settings > Security and privacy > Account security > then look for something related to Google Play Protect or app security.
- Disable Play Protect temporarily and try again (if you feel comfortable doing this).
- Also, verify no VPN or security app might be blocking the connection.

3. Reinstall the CNB App:
If clearing cache and data doesn't help, uninstall the CNB app entirely, then restart your phone, and reinstall it from the Google Play Store.

4. Check for Android System Updates:
Make sure your Samsung device is running the latest Android version available for it:
- Go to Settings > Software Update > Download and install.

5. Storage Space:
Ensure you have enough free storage space on your phone, as low storage can cause apps to fail.

If you’ve tried most of these already, it’s also possible there is a compatibility issue between the CNB app and your specific Android version. There have been reports of bank apps having issues on some Android devices if they haven’t been updated for the latest OS.4 2

Could you tell me what version of Android your phone is running? And have you updated the CNB app recently? That way, I can offer more precise advice.

Compatibility of CNB app with Samsung Android

Thanks for your question about Samsung Android compatibility with the CNB app.

Here’s what I found to help clarify this:

- The official City National Bank app, which I believe you’re using, is compatible with Android devices running version 7.0 and above. Since Samsung phones run Android, your device should generally be compatible if it meets this OS requirement.
- Biometric login features are supported on compatible Android devices with version 10.0 and above, so if your Samsung runs Android 10 or later, you can also use fingerprint or face login.
- Samsung-specific mobile payment options like Samsung Pay are supported with CNB debit and credit cards, but this relates to payments rather than app login itself.
- If your CNB app version or your Android OS is older than these requirements, that could cause issues like sign-in errors.

So, to summarize:
Make sure your Samsung phone is running Android 7.0 or newer—ideally 10.0 or above for best features—and your CNB app is the latest version from the Google Play Store. If your app or OS is outdated, updating should improve compatibility and resolve many issues.

Could you check your Samsung phone’s Android version for me? You can find it by going to Settings > About phone > Software information and looking for the Android version number. Also, please confirm you have the most recent CNB app installed.

Once you share that, I can guide you more specifically!

How to troubleshoot CNB app not working on Samsung?

Great question! Troubleshooting the CNB app on a Samsung Android phone involves a few targeted steps to help resolve sign-in or loading issues. Here’s a practical step-by-step guide tailored for your Samsung device running Android 10 or above:

1. Restart Your Phone
Sometimes a simple restart can clear temporary glitches affecting the app.

2. Clear App Cache and Data
- Go to Settings > Apps > find the CNB app.
- Tap Storage > Clear Cache.
- Then tap Clear Data to reset the app (you'll need to sign in again).

3. Check for CNB App Updates
Open the Google Play Store, search for CNB, and update the app if available.

4. Uninstall and Reinstall the CNB App
Sometimes reinstalling the app clears deeper issues:
- Uninstall the app.
- Restart your device.
- Reinstall the latest CNB app from Google Play Store.

5. Verify Internet Connection
Make sure your phone is connected to a strong and stable Wi-Fi or cellular network. Try switching between Wi-Fi and mobile data.

6. Check Samsung Device Software Update
Keeping your phone’s Android version updated helps compatibility:
- Go to Settings > Software Update > Download and install.

7. Disable VPN or Security Apps Temporarily
Some VPN or security apps can interfere with banking app connections. Temporarily disabling these can help isolate the problem.

8. Free Up Storage Space
Low storage can cause app performance issues. Check Settings > Device care > Storage and free up space if needed.

If you’ve gone through these steps but the error persists, it might be a specific issue with your account or a temporary service problem on CNB’s side. In that case, contacting CNB support directly at [email protected] would be the next best step.

Let me know if you want me to walk you through any of these steps! Are you satisfied with the solution I provided?

6
5

it wont even let me log on to my bank in the internet app

I see that you’re unable to log into your bank account both on the CNB app and the internet banking site, which adds a layer of concern. Let’s try to get this sorted out together.

Since you can’t access your account via either method, it might be related to login credentials, account status, or possibly temporary technical issues.

Here’s a step-by-step approach to troubleshoot:

1. Verify Your Login Credentials:
- Ensure you’re entering the correct User ID and password. Typing errors happen, especially on phones.
- If you’re unsure about your login info, use the “Forgot User ID?” or “Forgot Password?” links available on both the app and the website. You can reset these following the prompts:
- On the City National Bank website or app sign-in page, click “Forgot User ID?” or “Forgot Password?” and follow the instructions using your registered email address.2

2. Try Logging in via Web Browser:
- Use a desktop or mobile web browser like Chrome or Edge to visit https://cno.cnb.com/ and attempt to sign in there. Sometimes app issues do not affect the website, and vice versa.8

3. Check for Account Issues:
- Sometimes accounts can get locked due to multiple failed login attempts or for security reasons.
- If you suspect this, it’s best to contact CNB customer support directly:
- Phone: 1-866-224-7314
- Email: [email protected]
- They can verify your account status and help unlock it if needed.31

4. Clear Browser Cache or App Data:
- On your phone, clear the cache and data of the CNB app as mentioned earlier, or clear your browser’s cache if you’re accessing internet banking through a browser.

5. Try a Different Device or Network:
- Sometimes network restrictions or device issues can block access. Try logging in using a different device or switching from Wi-Fi to cellular data or vice versa.

6. Monitor for Service Outages:
- Occasionally, banking platforms undergo maintenance or experience outages. Check CNB’s website or official social media channels for any notices.
<brIf you’ve gone through these steps and still can’t access your account, I recommend reaching out to CNB support directly as they can assist with account-specific issues safely.1

Would you like me to guide you through resetting your password or User ID next? Or, do you want help contacting CNB support? Just let me know!

i can login on my pc just not the phone

Thanks for the extra info—so you can log in on your PC but not on your Samsung phone’s CNB app. That helps narrow down the issue quite a bit.

Here’s what I recommend to troubleshoot this situation step-by-step:

1. App Version & Compatibility
- Make sure your CNB app is fully updated from the Google Play Store since older versions might not work properly.
- Also, confirm your phone’s Android version meets the app’s minimum requirements.

2. Clear App Cache and Data
- On your Samsung, go to Settings > Apps > CNB app > Storage.
- Tap Clear Cache and then Clear Data. This will reset the app and force a fresh sign-in.
- Then relaunch the app and try signing in again.

3. Check Network & VPN Settings
- Switch between Wi-Fi and mobile data to make sure it’s not a network-related issue.
- Disable any VPN or security apps temporarily, as they can interfere with app connectivity.

4. Reinstall the CNB App
- If clearing cache/data doesn’t help, uninstall the CNB app entirely.
- Restart your phone, then reinstall the latest version from the Google Play Store.

5. Verify Login Credentials
- Since you can log in on PC, your credentials are likely good, but enter them carefully on the phone.
- If you suspect any mismatch, try resetting your password through the “Forgot Password?” link on the app or website3.

6. Check for Account or Security Restrictions
- Some banks restrict mobile app access if unusual login activity is detected. You might want to confirm with CNB support if your account has any such holds.1

7. Try Logging In via Mobile Browser
- As a workaround, try accessing CNB online banking through your phone’s web browser (Chrome, Edge) at https://cno.cnb.com/. If this works, the issue is likely specific to the app.

If after these steps you still can’t log in on your phone, it might be best to contact CNB customer support for account-specific help. You can reach them via:
- Email: [email protected]
- Phone: 1-866-224-73141

Let me know if you want me to guide you through any of these steps, or if you want help composing a message to support! Are you satisfied with the solution I provided?

i dont get past the welcome justamoment then i get a orang bar with the erro message

Thanks for the clear description of the issue—getting stuck at "Just a moment" followed by an orange bar with an error message is definitely a signal something is going on beyond a simple login problem.

From recent reports and similar experiences, this kind of error often indicates a temporary technical difficulty or connectivity problem between your CNB app and their servers. Here's what I suggest trying to get past this stage:

1. Force Close and Restart the App
- On your Samsung, open the recent apps view and fully swipe away/close the CNB app.
- Then reopen it and see if it proceeds past the welcome screen.

2. Check for CNB App Updates
- Open Google Play Store, search for the CNB app, and make sure it is updated to the latest version. Developers often fix bugs that cause these startup errors.

3. Restart Your Phone
- A simple reboot can sometimes clear cached network or app glitches causing this hangup.

4. Clear App Cache and Data
- Settings > Apps > CNB app > Storage > Clear Cache and then Clear Data. This resets the app and can clear stuck states causing the orange bar error.

5. Try a Different Network
- Switch between Wi-Fi and mobile data. Sometimes internet network restrictions or issues with a specific Wi-Fi connection can cause communication problems with the bank servers.

6. Temporarily Disable VPN or Security Apps
- If you use a VPN or security/firewall apps on your Samsung, try disabling them temporarily as they may interfere with connectivity.

7. Wait and Retry Later
- There is a possibility this is a temporary CNB technical issue affecting multiple users. Recent announcements have noted intermittent issues with online and mobile banking access that get resolved after a short time1.

If none of these resolve the issue, the next step would be to contact CNB support directly at [email protected] or call 1-866-224-7314. They can check if there are any account-specific or wider service issues affecting your login.

Would you like help walking through any of these steps, or preparing a message to CNB support? Are you satisfied with this guidance so far?

it also removes all the permitions on the app

Thanks for sharing that the CNB app is removing all permissions on your Samsung phone. That definitely can cause it to get stuck or show error messages, since the app needs certain permissions (like internet access, storage, or security features) to function properly.

This behavior could be due to Android’s feature that automatically revokes permissions from apps that haven't been used for a while, or some device settings that turn off permissions without notice.

Here’s how you can address this:

1. Check Automatic Permission Revocation Setting
- On your Samsung phone, go to Settings > Apps > find the CNB app.
- Tap Permissions, then look for an option called Automatically revoke permissions or Permission manager.
- If enabled, disable automatic revoking for the CNB app. This prevents the system from removing permissions when it thinks the app is inactive.1

2. Manually Re-enable Necessary Permissions
- While in the Permissions section for the CNB app, ensure all necessary permissions are granted, such as:
- Storage or Files and media
- Location (if used by the app)
- Phone or Contacts (if applicable)
- Internet access is generally default but good to double-check with network available.
- If any are disabled, toggle them back on.

3. Disable Battery Optimization for CNB App
- Battery optimization sometimes restricts app background activities and permissions.
- Go to Settings > Apps > CNB app > Battery > Optimize battery usage.
- Find CNB in the list and set it to Not optimized to allow it to fully function.

4. Reinstall the App After Permission Changes
- After adjusting permissions and settings, consider uninstalling and reinstalling the CNB app to ensure it correctly requests permissions again when first opened.

5. Check for Any Security or Privacy Apps
- If you have third-party security, privacy, or app management apps, check if they might be revoking or restricting CNB app permissions.

Many users have faced apps losing permissions unexpectedly due to these Android features or device-specific battery/security settings.1

Try these steps and then open the CNB app again to see if it stays logged in and moves past the welcome screen without the orange error bar.

If the problem persists, we may need to connect with CNB support to check if there’s a known app or device compatibility issue.

Would you like me to guide you through adjusting these settings on your Samsung phone? Are you satisfied with this approach so far?

Why does CNB app display an orange error bar?

Thanks for your question about the orange error bar in the CNB app. While there isn’t an official description from CNB explicitly explaining that specific orange error bar, based on typical app behavior and similar banking app experiences, the orange error bar usually indicates a problem with the app connecting to CNB’s servers or an authentication issue during sign-in. It’s a visual alert that something has gone wrong and action is needed, such as retrying sign-in or checking connectivity.

Given your situation—seeing this orange bar after "Just a moment"—it's likely the app can’t complete the sign-in process because of:

- Network connection problems or restrictions on your phone’s internet access,
- Permission issues where the app lacks needed access on your Samsung device,
- Temporary service disruptions or maintenance on CNB’s side, or
- App or device compatibility glitches.

This matches the common scenario where an orange alert signals a critical error or failed communication behind the scenes preventing normal app operation.

To address this, I recommend the troubleshooting steps we discussed earlier: clearing app cache/data, verifying permissions, switching networks, updating/reinstalling the app, and if needed, contacting CNB support for deeper assistance.

If you’d like, I can guide you further through any of these steps. Are you satisfied with this explanation?

How to fix orange error bar issue in CNB app?

How to fix orange error bar issue in CNB app?

Thanks for asking about fixing the orange error bar issue in the CNB app. Based on available information and common causes for this kind of error in banking apps, here are the best steps to resolve it:

1. Force Close and Restart the App
Fully close the CNB app on your Samsung phone by removing it from recent apps, then reopen it to see if the error clears.

2. Clear App Cache and Data
Go to Settings > Apps > CNB app > Storage > tap Clear Cache and then Clear Data. This resets the app and clears any corrupted temporary files causing startup errors.

3. Update or Reinstall the CNB App
Ensure you have the latest version from Google Play Store. If issues persist, uninstall the app, restart your phone, then reinstall fresh to fix potential corrupted installation files.

4. Switch Internet Connections
Try switching between Wi-Fi and mobile data. Sometimes network restrictions or connectivity problems cause communication errors resulting in the orange error bar.

5. Check for Temporary Service Issues
CNB occasionally has outages affecting mobile app functionality. You can check CNB’s official customer service or social media channels for alerts about current outages or maintenance that might cause this error.2

6. Verify App Permissions
Confirm CNB app has all necessary permissions enabled on your Samsung device, such as internet access and storage. Android’s automatic permission revocation can interfere if permissions are removed unexpectedly.

7. Contact CNB Support if Problem Persists
If none of the above steps work, contact CNB customer support via phone (1-866-224-7314) or email ([email protected]) for help with account-specific or technical issues that may cause the error.1

These fixes address most causes of the orange error bar in banking apps like CNB’s. Would you like me to guide you through any specific step? Are you satisfied with the solution so far?

How to update CNB app to fix errors?

Great question! Keeping your CNB app updated is important for fixing errors and ensuring smooth operation. Here’s how you can update the CNB app on your Samsung Android phone to help resolve issues:

1. Open the Google Play Store on your Samsung phone.

2. Use the search bar to type “CNB” or “City National Bank” and find the official CNB app.

3. If an update is available, you’ll see an Update button. Tap it to download and install the latest version.

4. Once the update completes, open the CNB app and try signing in again.

5. If you don’t see an update option, it means your app is already the latest version.

Updating ensures you have the newest bug fixes and compatibility improvements that can resolve problems like the orange error bar or login issues.

If you continue experiencing issues after updating, I can help guide you through other troubleshooting steps or contacting CNB support.

Would you like me to walk you through updating the app or assist with anything else?

2
9

Thanks for asking about troubleshooting error messages in the CNB app! While there isn’t a single comprehensive step-by-step guide on CNB’s site explicitly for every error message, I can offer you a practical approach to resolving common CNB app errors based on best practices and official support pointers:

1. Check Internet Connection:
Ensure your phone has a stable internet connection via Wi-Fi or mobile data, as connectivity issues often cause app errors.

2. Restart and Update the App:
- Force close the CNB app completely.
- Visit the Google Play Store to update the app to the latest version if available.

3. Clear App Cache & Data:
- On your Samsung device, go to Settings > Apps > CNB app > Storage, then tap Clear Cache and Clear Data.
- This refreshes the app and clears potentially corrupted files causing errors.

4. Verify App Permissions:
- In Settings > Apps > CNB app > Permissions, make sure the app has necessary permission such as access to Storage and Internet.

5. Restart Your Phone:
Sometimes a simple reboot resolves temporary glitches causing errors.

6. Try Signing In via Web Browser:
As a workaround, access CNB online banking through a browser at https://cno.cnb.com/ to check if your account works outside the app.

7. Check for Service Alerts or Outages:
CNB occasionally has maintenance or temporary disruptions. You can verify current issues on their official support or social media channels.

8. Contact CNB Customer Support:
If errors persist after these steps, reach out to CNB support for account-specific assistance:
- Phone: 1-866-224-7314
- Email: [email protected]

For more detailed guidance, CNB’s online support resources are helpful:
- CNB Online Support
- CNB Mobile App Support

Would you like me to help you with any of these steps directly? Are you satisfied with this troubleshooting plan so far?