Hi there! I appreciate you reaching out. Can you share a bit more about the specific issue you're experiencing with FWB? What have you already tried? This way, I can help you more effectively.

I’m trying to reset my password and I m not receiving a text with the code

Thanks for sharing more about the problem! If you're not receiving the SMS code for your password reset on FWB, here are some steps you can take to resolve the issue:

1. Check Your Number: Firstly, ensure that the phone number linked to your account is correct. Sometimes, a small typo can lead to issues in receiving the code.

2. Signal and Coverage: Make sure you have a good cellular signal and that your phone isn't in airplane mode, which can prevent you from receiving messages.

3. Block List: Check if your carrier may have accidentally blocked messages from FWB. You could reach out to them to verify this.

4. Wait a Moment: In case there are delays, waiting a few minutes and then requesting the code again might help.

5. Alternative Method: If you have a backup email linked to your account, consider requesting the reset code via email instead. It might bypass any SMS issues you are encountering.

6. Resend the Code: If you initially asked for the code through the app or website, try hitting "Resend Code" and see if that works.

7. Check Spam Folder: Sometimes, reset emails may land in your spam or junk folder if you're trying to reset the password via email. It’s worth checking there!

If these steps do not resolve the issue, you may want to reach out directly to FWB support at [email protected] for further assistance.

Is there anything else you'd like me to help you with today? Are you satisfied with the solutions I've provided?

Still not receiving code tried everything

I understand that you’re still having trouble receiving the code, and I’m here to help! Since you've already tried various solutions, let’s explore a couple more possibilities that might be relevant:

1. VPN or Incognito Mode: If you're using any VPN or accessing FWB in an incognito window, it might be causing issues. Try disabling the VPN or accessing the app through a regular browser and see if that makes a difference. Sometimes, these modes can interfere with the SMS functionality.

2. Check for Service Outages: Occasionally, there may be server issues on FWB's end or with your mobile carrier that can prevent code delivery. You can check their recent updates or social media for any outage notifications.

3. Carrier Filtering: Some mobile carriers can filter messages deemed as spam. It might be helpful to contact your carrier and verify that they're not blocking messages from FWB.

4. Backup Codes: If you’ve set up backup codes previously for account recovery, you might want to see if you can use those to access your account temporarily until we resolve the SMS issue. This can give you immediate access even without the code.

If none of these options work, I recommend reaching out to FWB support directly at [email protected] for further assistance, as they may be able to investigate the issue from their end.

Are you satisfied with the solutions I've provided, or do you need further assistance?

Why am I not receiving FWB password reset texts?

It looks like you're not receiving password reset texts from FWB, which can indeed be a common issue. Here are some possible reasons and solutions to look into:

1. Incorrect Phone Number: Double-check that the phone number linked to your FWB account is accurate. Even a minor typo can prevent you from receiving the code.

2. Phone Carrier Issues: Sometimes, mobile carriers may block or filter texts from certain numbers, including those from automated systems. It may be helpful to contact your carrier to ensure that they are not blocking texts from FWB.

3. Network Issues: If you're in an area with poor cell service, you may not receive the text. Try moving to a different location and requesting the code again.

4. Blocked Contacts: Check your phone's settings or messaging app to ensure that FWB is not blocked from sending you messages.

5. Try a Different Method: If available, use an email option (if you have it linked) for the password reset instead of SMS to see if that works.

6. Delay in Server Response: Sometimes there can be a lag in receiving the code due to server delays. Waiting for a little while before requesting it again might help.

7. FWB Account Status: If you've encountered issues frequently, it might affect your account status. Consider checking directly with FWB support at [email protected] for more details on your account.

For additional perspectives, some users have discussed similar issues on platforms like Reddit, and there are various threads that may offer insights into your situation. For instance, one user found success by verifying their identity through customer support (source).

If these suggestions don’t resolve the issue, reaching out to FWB support directly will be your best move, as they can help investigate any account-specific problems.

Does this help? Are you satisfied with the solutions I provided?