Hi there! I understand your CIBC app on your iPad crashes when you try to enter your card number. Let's work through this so you can get back to banking smoothly.

First, can you tell me if this happens every time you enter the card number or only occasionally? Also, have you tried closing the app completely and reopening it or restarting your iPad recently?

In the meantime, here are some straightforward steps we can try to fix the crashing issue:

1. Close and Restart the App
- Double press the home button or swipe up from the bottom (if no home button) to see all open apps.
- Swipe the CIBC app away to close it completely.
- Open the app again and check if the problem persists.

2. Restart Your iPad
- Press and hold the top button and volume button until the slider appears, then slide to power off.
- Turn your iPad back on after a minute and try the app again.

3. Update the CIBC App
- Go to the App Store, tap your profile icon, and scroll to see if there’s an update available for the CIBC app.
- Installing the latest version can fix bugs that cause crashes.

4. Check Date & Time Settings
- Since your device is on iOS 18.7, go to Settings > General > Date & Time.
- Ensure "Set Automatically" is turned on. Incorrect date/time can interfere with app functionality.

5. Reinstall the CIBC App
- Hold the app icon until it jiggles, tap the “X” or Remove App, then confirm deletion.
- Go back to the App Store, reinstall the app, and log in again. This clears any corrupted data causing crashes.

If you’ve already done any of these, please let me know which ones worked or didn’t so we can try other steps. Also, are you connected to Wi-Fi or cellular data when this happens? Sometimes network issues can cause apps to crash.

Let me know what you’ve tried and how it goes! We’ll make sure your app works perfectly on your iPad.

None of those steps wirk - the Ipad is 24.4.2 - the online banking usually works well but suddenly it started to crash

Thanks for letting me know the iPad version is 24.4.2 and that you’ve already tried the usual fixes. Since the app suddenly started crashing only when entering the card number, it suggests something more specific might be causing this issue.

Let’s try a couple of additional steps that might help:

1. Clear App Cache (if possible)
Although iOS doesn’t allow direct cache clearing for apps like Android does, sometimes offloading the app can help:
- Go to Settings > General > iPad Storage > CIBC App
- Tap Offload App (this keeps your data but removes app files)
- Then reinstall the app from the same screen
This can clear temporary files that might be corrupt.

2. Check Keyboard Settings
Sometimes, third-party keyboards or certain keyboard settings cause input-related crashes.
- Go to Settings > General > Keyboard
- Temporarily switch to the default Apple keyboard if you use a third-party one, or reset keyboard dictionary by scrolling down and tapping Reset Keyboard Dictionary.
- Restart the app and try entering the card number again.

3. Try Using the Website Temporarily
Access your account on the CIBC online banking website via Safari on the iPad to ensure your account isn’t locked or there’s no issue with your card number itself.

4. Network Conditions
Try switching your internet connection between Wi-Fi and cellular data or connecting to a different Wi-Fi network to rule out network-related glitches impacting app stability.

If none of these help, it could be an issue with the app version compatibility with iPadOS 24.4.2 or a backend issue on CIBC's side. Since I don't see any widespread outages reported recently, I’d recommend contacting CIBC wireless support directly at [email protected] so they can investigate any account or server-specific problems further.

In the meantime, here is a helpful guide (with a video) that addresses app crashes on CIBC Mobile Banking for iOS devices that might have some additional tips:
How To Fix CIBC Mobile Banking App Not Opening or Crashing

Please give these a try and let me know if the crashing stopped or if you want me to assist in reaching out to CIBC support. Are you satisfied with this plan so far?