[Key Collector Comics App] The app doesn’t acknowledge notifications meaning I can’t get alerts when the new lists come out

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K
Kelly
8 months ago In Key Collector Comics App
The app doesn’t acknowledge notifications meaning I can’t get alerts when the new lists come out

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Henry Adams

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8 months ago

Hi there! I understand your Key Collector Comics app isn't sending you notifications for new lists, so you miss the alerts. That can definitely make it harder to keep up with new comic releases. Let's see if we can get those notifications working properly on your iPhone with iOS 18.5.

First, could you tell me if you've already checked or tried any of these steps?
- Have you granted notification permissions to the app in your iPhone's Settings?
- Have you checked that notifications are enabled within the app's own settings or preferences?
- Is your iPhone connected to the internet when these notifications should come through?

If you haven't gone through these, here’s a simple step-by-step:

1. Check iPhone Notification Settings:
- Open your iPhone's Settings.
- Scroll down and tap Key Collector Comics app.
- Tap Notifications.
- Make sure Allow Notifications is turned on. Also, ensure Lock Screen, Notification Center, and Banners options are checked, so alerts can show up anywhere you prefer.
- You can also toggle on Sounds and Badges for more noticeable alerts.

2. Review Notification Settings in the App:
Open the Key Collector Comics app, see if there’s a Settings, Preferences, or Notifications section, and confirm that alerts for new lists or key alerts are enabled.

3. Ensure Background App Refresh is Enabled:
- Go to Settings > General > Background App Refresh.
- Check that it’s on and that Key Collector Comics is allowed to refresh in the background. This helps the app stay updated and trigger notifications.

4. Update the App:
- Open the App Store, tap your profile icon on the top right, and look for updates.
- If Key Collector Comics has an update, install it, as updates often fix bugs related to notifications.

5. Restart Your iPhone:
Sometimes a simple restart can fix notification hiccups by refreshing the system.

If you’ve already tried these or if notifications are still not working after these steps, please let me know. We can then look into more advanced troubleshooting such as checking app account status, notification group settings, or even if there’s a server-side issue with Key Collector notifications.

How does that sound? Have you tried any of these already or need help going through them?

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