Hi there! Thanks for reaching out about the offer issue you're experiencing. Just to make sure I understand correctly—you received an offer today, 11/13, but it shows an expiration date of 11/8 and isn’t working for any of the three nearby Checkers & Rally's locations. Is that right?

To help you best, could you please tell me:
- How you received this offer (e.g., via the app, email, or text)?
- Are you logged into your Rewards account on the app?
- Have you tried restarting the app or checking for any updates?

Sometimes, offers may have an expiration date that was set earlier, or there can be a delay in syncing the latest promotions across locations. Here’s what I recommend trying step-by-step:

1. Log out of the Rewards app and then log back in to refresh your account data.
2. Check if the app has any available updates in the Microsoft Store and update it if needed.
3. If the offer still shows as expired, try clearing the app cache if possible (in Windows 10 apps, you may need to go to Settings > Apps > Checkers & Rally’s > Advanced options > Reset or clear cache).
4. Double-check the location settings in the app to make sure your nearby stores are recognized properly.
5. If the offer still doesn’t work, sometimes these kinds of issues are due to a temporary backend sync problem, and waiting up to 24 hours while keeping the app updated can resolve it.

If none of these steps work, please let me know—I can then check if there’s a known system issue or if your account needs a closer look from higher-level support.

Does this make sense so far? Would you like me to guide you through any of these steps?