[SportPursuit] I can’t log in. I am always lead back to where I am to confirm my E-Mail account. Please advise.

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Birgit Hertlein
10 months ago In SportPursuit
I can’t log in. I am always lead back to where I am to confirm my E-Mail account. Please advise.

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Frank Taylor

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10 months ago

Hi there! I see you're stuck in a loop where the SportPursuit app keeps asking you to confirm your email but doesn't let you log in. Let me help you get this sorted out.

To start, can you tell me if you've received the confirmation email in your inbox or spam folder? Sometimes those emails may get filtered incorrectly.

While waiting for your reply, here’s a step-by-step approach to tackle this:

1. Check Your Email Inbox & Spam:
Look for the confirmation email from SportPursuit. If you don't see it in your inbox, check spam, junk, or promotions folders.

2. Resend the Confirmation Email:
If you can’t find it, try logging in again and request a new confirmation email. Sometimes the first one expires or gets lost.

3. Confirm Your Email:
When you get the email, click the confirmation link promptly. This verifies your email on their system.

4. Clear Browser/App Cache & Cookies:
On your iPhone with iOS 18.5, if you’re using the app, try closing it fully and restarting it. If you’re using a browser, clear Safari cache via Settings → Safari → Clear History and Website Data.

5. Update the App:
Make sure the SportPursuit app is updated to the latest version from the App Store, as bugs are fixed regularly.

6. Try Another Network:
Switch your iPhone between Wi-Fi and mobile data to rule out any network-related issues.

If after these steps, you're still caught in that email confirmation loop, it might be an account-specific glitch or server-side problem. In that case, the best step would be to contact SportPursuit customer support directly through their message form here: https://www.sportpursuit.com/customer-support[2].

Could you please confirm if you’ve tried any of these steps already? That way, I can guide you to the next best action.

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