Hi there! I see you're getting a "technical error occurred, please try again later" message with the POSTIDENT app. That can happen sometimes. To help you best, could you share a bit more about your situation?

- Are you using the POSTIDENT app on Windows 10 or accessing it via a web browser?
- When exactly does the error appear — is it when you start the identification, during the video chat, or at some other point?
- Have you tried closing and reopening the app or clearing your browser cache if you use a browser?
- Also, do you have a stable internet connection at the time you try?

If you haven’t tried already, here’s a simple step-by-step to troubleshoot:

1. Restart the App or Browser: Close POSTIDENT completely and reopen it. If on browser, clear the cache (press Ctrl + Shift + Delete, then clear cookies and cached images/files).
2. Check Internet Connection: Make sure your connection is stable—try switching from Wi-Fi to wired or vice versa, or even a different network if possible.
3. Update the App: If you have the POSTIDENT app installed, check that it’s updated to the latest version from the official Microsoft Store or relevant source.
4. Reboot Your PC: Sometimes a fresh restart clears temporary glitches.
5. Try an Alternative Device: If it’s possible, try completing the POSTIDENT procedure on another device to see if the error persists.

If these steps don’t resolve it, the issue may be on the server side or related to specific account settings. In that case, contacting POSTIDENT support directly via their official channels or by emailing [email protected] is recommended. They can provide personalized assistance, especially if it’s a backend problem.

Let me know what you’ve tried so far or any extra details you notice when the error pops up! I’m here to help you through this. Are you able to try these and update me?