Hi there! I understand that the Lyra Health app is stuck on the loading screen on both your phone and laptop. That’s definitely inconvenient. To get a better idea, can you tell me if this happens right after launching the app or only when trying to sign in? Also, have you recently updated the app or your device OS?

Meanwhile, here are some general steps we can try together to fix the loading screen issue:

1. Check your internet connection on both devices. A slow or unstable connection can cause apps to hang while loading.
2. Force close the app: On your phone, swipe up or close the app fully from the task manager. On your laptop browser, refresh the page or close and reopen the browser.
3. Clear cache and cookies: If you're accessing Lyra via a browser on your laptop, clearing cache and cookies can resolve loading issues.
4. Restart both devices: Powering them off and on again can clear temporary glitches.
5. Check for updates: Ensure both the Lyra Health app (on phone) and your browser (on laptop) are up to date.
6. Try accessing the app/site using a different browser or device (if available) to see if the issue is specific to your environment.

If none of these work, it might be related to server issues or a bug. I’ve seen some other users mention problems accessing Lyra around the same timeframe, so it’s worth verifying if there’s a broader service disruption.

Could you let me know what you’ve already tried? That way, I can help with more tailored steps or escalate if needed.

its freezing in the same spot on both the app and the website

Thanks for the details! Since the app and website both freeze at the same spot, it suggests the issue might be related to your account, connection, or possibly a server-side problem.

Let's try a few targeted steps next:

1. Log out and back in: If you haven’t already, sign out of your Lyra account on both devices, then log back in. Sometimes session glitches cause freezing.
2. Try a different network: Switch your phone and laptop to another Wi-Fi or use mobile data to rule out network-related causes.
3. Disable browser extensions (laptop): Sometimes browser add-ons can interfere. Try loading the website in a private/incognito window or disable extensions temporarily.
4. Check Lyra status: There have been reports of users experiencing access issues with Lyra recently, possibly indicating server-side problems impacting sessions and causing freezes1.
5. Update or reinstall the app: Ensure your phone app is the latest version. If yes, try deleting and reinstalling the app to clear any corrupt data.
6. Clear browser cache: If you haven’t yet, clear cache and cookies on your laptop browser to remove any corrupted files that might cause freezing.

If after trying these the app/website still freeze at the same point, there may be a more complex issue requiring Lyra’s technical team to investigate.

You can contact Lyra’s support directly at [email protected] or use their official support page for help2.

Please let me know what you tried and how it goes. I’m here to keep helping! Are you satisfied with the solution I provided so far?