[Boddle] The website just keeps loading and will not allow the students to login.

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Breanne
8 months ago In Boddle
The website just keeps loading and will not allow the students to login.

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Emily Roberts

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8 months ago

Hi there! I understand that the Boddle website keeps loading and students can't log in. Let's work through this together.

To get started, could you tell me:
- Are all students experiencing this issue or just a few?
- Have you or the students tried refreshing the browser or restarting the computer?
- Is this happening on multiple devices, or only on one particular device?

Meanwhile, here are some quick steps we can try to resolve the loading and login issues:

1. Check the Device and Browser:
Since you're on a Windows 10 device using a WebKit browser, make sure the browser is updated to the latest version. Sometimes outdated browsers cause loading problems.

2. Clear Browser Cache and Cookies:
Clearing cache and cookies can remove old or corrupted data that might be causing the loading problem. You can do this through your browser settings under Privacy or History.

3. Reload the Browser Tab:
Try closing the Boddle tab and reopening it, or press Ctrl + F5 to force the browser to reload the page without using cached data.

4. Check Internet Connection:
Make sure the internet connection is stable. Sometimes slow or spotty connections cause loading issues.

5. Disable Browser Extensions:
Sometimes extensions or add-ons interfere with sites. Try disabling them temporarily and reloading the site.

6. Try Another Browser:
If possible, test logging in through a different browser like Chrome, Edge, or Firefox to see if the problem persists.

If these steps don't work, I can guide you through more advanced troubleshooting or check if there is a known issue with the Boddle servers.

Would you like me to walk you through these steps or do you want to share more details first?

[For reference, these steps are recommended in Boddle's support resources for game loading issues]2.

Are you satisfied with this initial guidance?

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