Hi! I’m sorry to hear that you’re having trouble backing up your Haema Diary to your Gmail account. I want to help you get this sorted out. To start, could you tell me a bit more about what happens when you try to back up? For example:
- Do you see any error messages?
- Does the backup process start but never finish?
- Have you recently changed your Google account or phone?

Meanwhile, I’ll share some initial steps that often solve backup issues for Haema Diary on Android 10 with WebKit browser:

1. Check Internet Connection: Make sure your device is connected to a stable Wi-Fi or mobile data network during the backup.

2. Confirm Google Account Sync Settings:
- Go to your phone’s Settings > Accounts > select your Gmail account.
- Ensure that “Sync” is enabled for Google Drive or Google backup services because Haema Diary typically stores backups there connected to Gmail.

3. App Permissions:
- Go to Settings > Apps > Haema Diary > Permissions.
- Confirm that the app has permission to access storage and accounts.

4. Update the App:
- Check the Google Play Store for any available updates for Haema Diary and install them. Sometimes backup bugs are fixed in newer versions.

5. Clear Cache:
- Within the app settings, try clearing the cache (do not clear data unless you have your entries saved elsewhere).

6. Try Manual Backup:
- In Haema Diary, look for the manual backup option and try to start the backup directly, watching for any pop-ups or errors.

If you have already tried these steps or encounter any errors specifically, let me know, and we can dig a little deeper, possibly checking Google backup service status or adjusting advanced settings.

Are you able to try these and tell me what you observe? We’ll get your diary safely backed up!

Hello, I cannot back up my diary to my Gmail account.

Hi again! Since you mentioned you still can’t back up your Haema Diary to your Gmail account, let’s look a bit deeper into this.

Some users have encountered backup issues particularly after switching to a new phone or when the backup feature isn’t working as expected1 2. Here’s what I recommend:

1. Confirm Haema Diary Backup Permissions and Sync Settings:
- On your Android 10 device, go to Settings > Accounts > Google > Your Gmail Account and check if Backup & Sync is enabled.
- Next, go to Settings > Apps > Haema Diary > Permissions and ensure it has permission to access storage and accounts.

2. Check Google Backup Service Status:
- Sometimes, Google’s backup service may face temporary outages or restrictions. Go to your Android Settings > System > Backup and verify that Google Backup is toggled on and that Haema Diary is included in the list of backed-up apps.

3. Try Manual Backup From Within Haema Diary:
- Open the Haema Diary app and look for a Backup or Sync option in its settings or menu. Attempt to trigger the backup manually and watch for any error messages or prompts.

4. Update Haema Diary and Gmail Apps:
- Make sure both Haema Diary and Google Gmail apps are updated via the Play Store. Some users have noted backup failures resolved by updating apps.

5. Clear Cache of Both Apps:
- Go to Settings > Apps > Haema Diary and clear cache.
- Repeat for the Gmail app.

6. Re-add Your Google Account:
- Sometimes removing and re-adding your Google account on the device helps reset sync processes:
- Go to Settings > Accounts > Google.
- Remove your Gmail account, then add it back and try backing up again.

If none of this works, there is a chance the backup feature might be bugged on your current app version or device setup, which has been a complaint area among some users2.

In that case, you could consider contacting Haema Diary’s support directly at [email protected] for advanced troubleshooting or to check if there is a known fix or update planned.

Could you please try these steps and let me know if you encounter any error messages or specific behavior? That will help me guide you more precisely.

Are you able to access the backup option inside Haema Diary and start the process?

I did all the steps listed and they still said "an error occured while uploading files"

Thanks for letting me know that you’re seeing the error message, "an error occurred while uploading files," even after trying all those steps. That helps narrow things down.

This particular error often relates to issues either with the app's connection to Google Drive or with permissions/settings that block file uploads1.

Here’s what I suggest as the next level of troubleshooting:

1. Check Google Drive Storage Space:
- Open your Google Drive app or go to drive.google.com and verify you have enough free storage space. If your Drive is full, backups can fail to upload.

2. Inspect Haema Diary Backup Folder Permissions:
- If Haema Diary uses a specific folder on Google Drive, check if that folder exists and if the app has permission to write to it. Sometimes, deleting/recreating this folder (or resetting permissions) helps.

3. Try Using a Different Network:
- Even if your internet looks fine, sometimes particular networks (e.g., corporate or public Wi-Fi with firewalls) may block uploads. Try backing up while connected to a different Wi-Fi or mobile network.

4. Clear Google Play Services Cache and Data:
- Google Play Services handles secure communication with Google accounts. Clearing its cache (and data if needed) can resolve sync/upload bugs.

To do this:
- Go to Settings > Apps > Show system apps > Google Play Services > Storage > Clear Cache (and if needed Clear Data).

5. Log Out and Back Into Google Account in Haema Diary:
- Within Haema Diary's settings, if there is an option to log out and log back in to your Google account, try that to refresh your authentication tokens.

6. Temporary Workaround: Export Backup Manually:
- If auto-upload keeps failing, try exporting your diary entries manually from the app (usually an export or backup button) and then upload those files to Google Drive yourself as a temporary safety measure.

If after these steps the error continues, it could be a bug with the app or a temporary issue on the server side. At that point, reaching out to Haema Diary support at [email protected] with the error details and your device info could be the most effective next step.

Please try the above and let me know which step you get to and if it changes anything—we'll work through this together!

Are you comfortable doing these checks and attempts?