If you are experiencing issues accessing your online account, checking your balance, or sending money via Zelle after the merger between Lakeland Bank and Provident Bank, follow these steps to troubleshoot the situation:

1. Verify Compatibility with New Online Banking System

The merger has led to system changes. Ensure you are using the correct website and app related to Provident Bank rather than Lakeland Bank.

- Go to the Provident Bank Personal Online Banking page to access your account.

2. Clear Your Browser and App Cache

Sometimes, cached data can cause login issues. Clear your browser or app cache to remove any outdated information.

- On a browser, go to Settings → Privacy → Clear Browsing Data.
- For mobile apps, uninstall and reinstall the app or clear it through your device’s settings.

3. Ensure Correct Login Credentials

Double-check that you are entering your username and password correctly. If you have forgotten these credentials, you can use the "Forgot Password" feature on the login page to reset it.

4. Contact Customer Service

If the above steps do not resolve your issue, reaching out to customer service can provide further assistance. You can find contact information on the Provident Bank website.

- They can help with any account-specific issues and provide updates regarding any ongoing system problems related to the merger.

5. Check for Service Outages

There may be temporary service outages affecting online banking and Zelle transfers due to the merger. Visit community forums such as Reddit or Facebook Groups for real-time feedback from other users experiencing similar issues.

6. Ensure Your Zelle Account is Active

If transferring money via Zelle is an issue, ensure that your account is correctly linked in the Zelle app. You may need to re-register your account under the new bank name if the application isn’t recognizing it after the merger.

7. Monitor for Any Updates from Provident Bank

Stay updated on the status of the merger effects by checking news articles or updates on the Provident Bank website.

For further information on the merger, visit the Lakeland Bank - Provident Bank page or read regarding the merger news here.

Taking these steps should help you regain access to your online banking and Zelle services efficiently. If you continue experiencing problems, persistent communication with customer support is essential. - learn more - learn more - learn more - learn more - learn more

Can’t go online get balance send money with Zelle never had a problem before merger with lakeland