If you are facing issues accessing the free mode in Perfect365 Makeup Photo Editor after watching a video, follow these steps to troubleshoot the problem:

1. Check Internet Connection
Ensure that you have a stable internet connection. A weak or intermittent connection can prevent the app from verifying your access to free mode.

2. Update the App
Make sure you are using the latest version of Perfect365. App updates often include bug fixes and improvements that can resolve functionality issues. You can update the app through the App Store by searching for "Perfect365 Makeup Photo Editor" and selecting the update option, if available - learn more.

3. Restart the App
Close the Perfect365 app completely and reopen it. To do this, double-click the Home button (or swipe up from the bottom of the screen if your device doesn't have a Home button) and swipe the app off the screen. Then launch the app again.

4. Clear Cache
Clearing the app cache can help in resolving issues. Go to your iPhone settings, navigate to "General," then "iPhone Storage." Find Perfect365 and select "Offload App" to clear the cache without deleting the data. After that, reinstall the app from the App Store.

5. Watch the Video Again
If re-initiating the app doesn't work, try watching the promotional video or ad again. Sometimes, replaying the video can re-enable access to the free mode granting capabilities.

6. Check Permissions
Ensure that the app has the required permissions in your phone settings. Go to "Settings" > "Privacy" and check the permissions for Perfect365. Make sure it has access to the camera and photos if needed.

7. Reinstall the App
If none of the above steps work, consider uninstalling the Perfect365 Makeup Photo Editor and then reinstalling it from the App Store. Be cautious, as you may lose stored data if data is not backed up - learn more.

8. Contact Support
If you are still experiencing issues after trying all the above steps, reach out to Perfect365 support for further assistance. You can find support options on their official website - learn more.

By following these steps, you should be able to regain access to the free mode in Perfect365 after watching a video.