Hi! I see you're having an issue logging into the Hilo-Group Chat & Video Connect app using Apple login, and you mentioned something about needing an alert. Could you tell me more about the exact alert or error message Apple shows when you try to log in? That detail will help me guide you better.

Meanwhile, a couple of common quick fixes for login problems with Apple ID on apps include:

1. Make sure your Hilo app is fully updated on the App Store. Sometimes older versions can cause login trouble with Apple sign-in.
2. Restart the Hilo app: close it completely, then reopen it.
3. Check that your iPhone is running the latest iOS version (though I see you’re on 18.7, which should be recent).
4. Confirm you have a stable internet connection.
5. If possible, try logging out and back in on your Apple ID in your iPhone Settings:
- Go to Settings > Apple ID (your name) > Sign Out, then sign in again.

Have you tried any of these steps? Also, does the alert have specific wording or codes? That helps narrow down whether it’s related to app permissions, Apple ID settings, or something else.

Once you give me a bit more info, I’ll walk you through the next best steps!

Need alert

Thanks for clarifying that you’re mentioning "need alert" in relation to notifications for the Hilo Group Chat & Video Connect app. It sounds like you want to make sure you receive alerts or notifications from the app, correct?

Let's check a few key things on your iPhone running iOS 18.7 to ensure notifications are properly enabled:

1. Check Notifications permission for Hilo app:
- Open Settings on your iPhone.
- Go to Notifications.
- Scroll down and tap on Hilo Group Chat & Video Connect.
- Make sure Allow Notifications is toggled ON.
- Also, verify that Lock Screen, Notification Center, and Banners are enabled as you prefer.
- Confirm Sounds and Badges are turned on if you want alert sounds or badge counts.

2. Enable Push Notifications inside the app:
- Open the Hilo app.
- Access the app’s Menu or Settings within the app.
- Look for an option related to Notifications or Push Notifications.
- Ensure it's toggled on (sometimes apps have their own setting controlling alerts separately).

3. Check Focus or Do Not Disturb modes:
- In iOS 18.7, Focus modes might block notifications.
- Go to Settings > Focus.
- Ensure you don’t have a Focus enabled that’s blocking Hilo app notifications, or add Hilo as an allowed app.

4. Restart your iPhone:
- Sometimes a quick restart helps push notification settings to refresh.

If after these steps you still aren’t getting alerts from Hilo, try deleting the app, restarting your iPhone, and reinstalling the app. Then log back in and double-check notification settings anew.

Would you like me to guide you through any of these steps in more detail? Also, are the alerts missing for all chat messages, or just certain types (like video calls, mentions, etc.)? That info helps me narrow down the issue.

Looking forward to helping you get your alerts working perfectly!

After I enter my Apple login it comes p need alert

Thanks for explaining! So right after you enter your Apple login in the Hilo app, you get a “need alert” message? That sounds like the app may be expecting permission to show you an alert or notification but hasn't received it yet.

Here’s what I suggest to try step-by-step given this happens immediately after Apple login:

1. Check the notification permission prompt carefully
When you log in with Apple ID, sometimes the app will ask for permission to send you notifications in a popup alert. Make sure you tap Allow on that prompt. If you tap Don’t Allow by mistake, the app can’t show alerts later.

2. Manually enable notifications in iPhone settings (if you missed the prompt earlier):
- Open Settings on your iPhone.
- Scroll down to the Hilo app in the list and tap it.
- Tap Notifications and turn on Allow Notifications.
- Select where you want alerts to appear (Lock Screen, Notification Center, Banners).

3. Restart the Hilo app and your iPhone:
- Close the Hilo app fully (swipe it away from the app switcher).
- Restart your iPhone and open Hilo again.
- Try the Apple login again and watch for the alert popup.

4. Reinstall the app:
If step 3 doesn't help, delete the Hilo app, restart your iPhone, then reinstall it from the App Store. This refreshes app permissions and may fix a glitch causing the alert request to fail.

This “need alert” message usually relates to missing notification permissions or the app waiting for you to confirm alert authorization after login.

If these steps don’t resolve it, we can look deeper into account settings or possible app bugs. Does this align with what you see? Would you like me to walk you through any step?

Also, just to confirm, the issue appears only right after you log in with Apple ID, and you don’t get any chance to allow notifications?

Let me know! I’m here to get you fully connected with alerts working perfectly.

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