Hi! I’m Grace. I understand you’re having trouble saving watch zones in the Alert2Me app on your iPhone with iOS 18.6 despite having the latest app and OS updates and reinstalling it. Let’s try to get this sorted out together.

First, just so I’m clear, when you try to save a watch zone, does the app show any message or error, or does it just not save silently? Also, are you able to select and attempt to save the zones but they don’t stick, or is there a problem selecting zones in the first place?

Meanwhile, here are some common things to check that might help:

1. Location Permissions:
- Go to your iPhone Settings > Privacy & Security > Location Services.
- Make sure Location Services are ON.
- Scroll to Alert2Me and set permission to “While Using the App” or “Always” if available.
This permission is often essential for the app to manage watch zones properly.

2. Network Connectivity:
- Ensure your phone has a stable internet connection (Wi-Fi or cellular).
- Sometimes saving zones involves communication with backend servers, so an unstable connection might block saving.

3. App Cache or Data Conflicts:
- Since you’ve already reinstalled, this typically clears cache, but it might be worth also restarting your phone after reinstalling the app before trying again.

4. Account Issues:
- Is your Alert2Me app linked to an account or user profile?
- Sometimes syncing issues with the account server can prevent saving settings locally.
- Try logging out and logging back in if applicable.

5. App Settings:
- Within the app, check if there are any “Save” or “Confirm” buttons after selecting watch zones that must be tapped.
- Sometimes minor UI details block changes from being committed.

If none of these make a difference, there might be a bug or server-side issue with the app saving zones.

Would you be willing to try these steps and let me know what happens? Also, any detail you provide about error messages or app behavior will help me dig deeper.

App won’t save watch zones. Phone up to date. App up to date. Re installed app but no go.

Thanks for sharing those details again. Let’s try a focused approach for the Alert2Me app not saving your watch zones on your iPhone running iOS 18.6.

Here’s what I recommend step-by-step:

1. Verify Location Permissions: Double-check iPhone Settings > Privacy & Security > Location Services is ON and Alert2Me is allowed “While Using the App” or “Always.” This ensures the app can access your location data needed for watch zones.

2. Watch Zone Setup Process: When selecting a watch zone in the app, make sure to tap any “Save,” “Confirm,” or similar button after selecting the area. Some versions require this step explicitly.

3. Check Network Connection: Confirm you have a stable internet connection. The watch zone info is synced with the app servers, so any interruption can block saving.

4. Logout and Log Back In: If your Alert2Me app is account-based, sign out and then sign back in. This can refresh your profile and syncing.

5. Restart Device: After reinstalling and trying the above, restart your iPhone once. This clears any temporary glitches affecting the app.

6. App Specific Issue: There is a known note from similar apps (like Genasys Protect) where watch zones sometimes won’t save due to backend issues or bugs. If none of the above steps work, it could be a server-related issue beyond your device control.

Since the problem persists despite reinstalling and updates, and assuming permission & internet are all good, this might require escalation. I suggest you contact Alert2Me support at [email protected] with details about your device, OS, and app version. They can check for backend issues or push updates.

Would you like me to guide you through any of these steps in more detail? Or help draft a message for support? Let me know!