Hi there! I understand that you're facing a white screen issue with Hair Snap Health & Style Scan. Let's get that sorted out together.

Could you provide a bit more context? For instance, is this happening when you open the app, or is it occurring after you've logged in? Have you recently updated your device or the application? This information will help me guide you better.

after I redemed everything turned white so when I go back into the app after closing it it goes white

Thank you for the details! It seems like the white screen issue could be related to the app's cache or temporary files after redeeming. Let’s try a few steps to see if we can resolve this:

1. Refresh the App: Sometimes, simply refreshing can help. Try to close the app completely and then reopen it. If this doesn't help, try shifting and clicking (or right-clicking) the refresh icon in the app if available. This can force the app to update its cache.

2. Clear Cache: If you're using a browser, you can clear the cache:
- Open your WebKit browser.
- Click on the three dots in the upper-right corner, then select "Settings."
- Under "Privacy and security," find "Clear browsing data."
- Check the boxes for "Cached images and files" and "Cookies and other site data," then clear the data.

3. Update the App: Make sure that you have the most recent version of Hair Snap Health & Style Scan installed. Sometimes, updates include fixes for known issues.

4. Reboot Your Device: Restarting your computer can resolve temporary issues and free up resources that the app might need.

If these steps don't solve the problem, I’ll need to check further details or potentially escalate this issue. Are you comfortable with trying these steps?