If you are experiencing issues with the My Molina app not recognizing your username and password, you can follow these steps to troubleshoot and resolve the problem.

1. Check Username and Password: Ensure you are entering both your username and password correctly. Pay attention to capitalization and avoid any extra spaces.

2. Reset Your Password: If you suspect you might be entering the wrong password, reset it. You can do this by clicking on the "Forgot your Password?" link on the login page of the My Molina app or website. Follow the instructions sent to your email to create a new password - learn more.

3. Check for Account Issues: If you have recently made changes to your account or have not logged in for a while, your account might be inactive. You can contact the Molina support team for assistance regarding account verification.

4. Use the Official Channels for Help: If problems persist after resetting your password, contact Molina’s Portal App Support at [email protected]. They can provide help specific to your login issues - learn more.

5. Clear Cache and Cookies: If you are accessing the app through a web browser, try clearing your browser's cache and cookies. This can sometimes solve unexpected login issues.

6. Try Different Platforms: If you are on a mobile device, consider trying to log in via the Molina website to see if it's an app-specific issue - learn more.

7. Reinstall the App: If you are still having issues, consider uninstalling and reinstalling the My Molina app. This can help reset any settings that may be causing problems.

8. Check Service Status: Sometimes maintenance or service outages can affect login capabilities. Check Molina's official website or social media channels for any announcements regarding system maintenance.

Following these steps should help you regain access to your My Molina account. If the problem continues after trying all these solutions, further assistance from Molina’s customer support may be required.

Molina app support contact for login problems