Hi there! I understand you're having trouble scanning a second bike in the BIXI app after renting your first one. I’d like to get a bit more clarity before we proceed—are you trying to rent two bikes simultaneously on the same account? Or are you finishing the first rental completely before trying to scan and rent the second bike?

This info will help me guide you properly. Let me know!

Renting the first completely then trying to scan another

Thanks for clarifying that you've completed the first rental before trying to scan and rent another bike. Let’s go step-by-step to see what might be causing the issue.

1. Confirm First Rental Closure: First, please check within the BIXI app that your first rental is fully closed and no active rides are still running. Sometimes, the app might show "completed," but the system may still register the ride as ongoing if it hasn’t synced properly.

2. App Refresh / Restart: Try closing the BIXI app completely and then reopen it. This helps ensure the app refreshes its status and data from the server.

3. Check for App Updates: Make sure your BIXI app is up-to-date in the App Store; older versions can sometimes cause glitches with scanning and rentals.

4. Location and Bike Availability: The app may not show bikes available for rent if none are nearby or if all bikes are currently unavailable. Check the map inside the app to confirm if the bike you want to scan is shown as available.

5. Clear Cache / Re-login: Sign out of the BIXI app and log back in. This can reset your session information and might solve any account-sync discrepancies.

6. QR Code Scanning Tips: Ensure your iPhone’s camera is focused on the QR code and that there’s sufficient light. Sometimes the scan is missed due to glare or a smudged code.

7. Account Limits: Some users have mentioned in reviews and forums that the BIXI system may limit simultaneous bike rentals or restrict how quickly a new bike can be rented after one is returned, even when the first ride is completed. Checking your account details or plan might reveal such restrictions2.

If you want, I can guide you through checking these on your iPhone step by step. Have you already tried any of these before? That way I won’t repeat what you’ve done.

Also, do you see any error messages when you scan the second bike or does it just not respond?