Hello! I understand your Symynelec unit is showing a flashing offline light after working fine for 2 years. Let’s get to the bottom of this together.

First, can you tell me if this is a Symynelec light bulb camera or another type of unit? Also, have you tried turning it off and back on, or unplugging it briefly to reset the power?

Meanwhile, here’s a step-by-step approach to try:

1. Power cycle the unit: Turn off or unplug your Light Bulb Camera or device for about 10–15 seconds, then power it back on. This can refresh the connection.

2. Check your Wi-Fi: Make sure your home network is working properly and that the unit is within range of your Wi-Fi router. Sometimes interference or a weak signal causes the unit to go offline.

3. Update the firmware: If possible, open your Symynelec app on your Windows device and check if the unit’s firmware needs updating. Keeping the firmware current can fix connection bugs.

4. Reset to factory settings: If the above steps don’t help, try resetting the unit to factory settings. Usually, this means holding down a reset button on the device for some seconds (refer to your manual). Then, add the device again in the app.

5. Re-add the device: Remove the offline device from your Symynelec app and then re-add it as if new. Sometimes reinitializing the connection fixes offline issues.

6. Power source check: Confirm the power outlet you’re using is stable and supplying power correctly. Try plugging the device into a different outlet if possible.

If you let me know which steps you've tried or more about your device’s behavior, I can guide you more specifically. I also have links to detailed guides and videos if you'd like deeper support.

Are you comfortable trying these steps? Or do you want me to help walk you through any of them?

its an "Outdoor Waterproof 2.5K, 2.4GHz Wireless WiFi Light Socket Cam" have recycled, checked wi fi, dont have original info so how long should I hold the reset button? and does the power have to be on?

Thanks for the info! For your Symynelec Outdoor Waterproof 2.5K Light Socket Cam, yes, the power needs to be ON during the reset process since it relies on constant power from the socket to function.

Here’s how to reset it properly:

1. Make sure the camera is screwed into the socket and powered ON.
2. Find the reset button, usually near the SD/TF card slot or somewhere accessible on the device.
3. Press and hold the reset button for about 8 seconds until you hear a beep sound. This beep indicates the reset is initiated.
4. After the beep, release the button and allow the camera a minute or two to reboot and go into pairing mode.
5. You should then be able to set it up again using the Symynelec app, entering your Wi-Fi credentials and generating a new QR code for connection.

If you want, I can guide you through the re-adding process after the reset. Would you like help with that?

Here is the link for reference and more detailed steps: How to Reconnect Your Symynelec Camera 1.

Are you ready to try the reset now?

have tried to reset a couple of times there is on beep and the light continues to flash

Thanks for trying the reset and letting me know about the no beep and continuing flashing light. That helps narrow things down.

Since you're holding the reset button as recommended but the camera gives no beep, it could mean the reset is not completing or the unit is stuck in an error state. The flashing light generally indicates the camera is not connected or not ready for pairing.

Here’s what I suggest next:

1. Double-check reset procedure:
- Hold the reset button firmly for about 8-10 seconds while power is ON.
- Some Symynelec cameras expect you to release the button after a beep or after steady flashing changes. Since you get no beep, try also holding for a few seconds longer, up to 15 seconds.
- Observe if the flashing pattern changes (from rapid flashing to slow flashing or steady light).

2. Power cycle after reset attempt:
- After holding reset, unplug the camera for 30 seconds.
- Plug back in and see if the flashing pattern differs or if it becomes ready to pair.

3. Check for firmware update or app settings:
- If possible, connect to the device via the Symynelec app and check if the unit appears at all, even offline.
- If device shows, try firmware update or force a reconnect per the app instructions.

4. Factory reset alternative:
- Some users report needing to hold reset for longer periods or multiple reset attempts.
- If multiple resets give no success, the device might be defective or require a firmware recovery (which isn’t user accessible).

5. Power source and hardware check:
- Confirm you are using a stable power outlet.
- Try a different socket or a different light bulb socket to rule out issues there.

If the camera remains unresponsive with flashing lights and no beep despite all these, it may indicate the hardware is failing internally.

For detailed troubleshooting, here is an official Symynelec guide discussing similar issues and reset behavior that might help with next steps:
Symynelec Camera Troubleshooting Guide 1.

Would you like me to walk you through a fresh reset and re-pair process with the app again? Or do you want help diagnosing if the device may need warranty or further service?

have tries another couple of times still no difference, this unit is 23 months old is there any warranty available for this unit?

Thanks for sharing the details and your patience with the troubleshooting. Regarding the warranty for your Symynelec Outdoor Waterproof Light Socket Cam that is about 23 months old, here’s what I found based on Symynelec’s official policy:

- Symynelec offers a 1-year warranty covering quality issues on their products.
- The warranty period is generally counted from the date of purchase.
- Since your unit is nearly 2 years old, it is unfortunately likely past the standard warranty coverage period.
- Symynelec’s return policy mentions a 30-day return window for unused items but only a 1-year warranty for faults during normal use1.

Given this, your device may no longer be eligible for warranty repair or replacement through Symynelec directly. However, if you purchased it via a retailer like Amazon or a third-party seller, sometimes they offer extended returns or warranty support—worth checking with them if applicable.

If you want, I can help suggest:
- Further troubleshooting steps tailored to expired warranty devices
- Possible third-party repair options
- Replacement options within your budget

How would you like to proceed? Are you considering trying any other fixes or looking for a replacement?

thanks I may check back

Hi again! You asked about the Symynelec app usage and features—I'd be happy to explain how it works and what you can do with it.

The Symynelec app is designed to give you easy control and real-time access to your smart devices like your Outdoor Waterproof Light Socket Cam. Here are some of the main features:

1. Easy Setup & Installation: The app helps you quickly add and configure your cameras and other Symynelec devices, saving you time.

2. Remote Monitoring: You can check live video feeds anytime from anywhere using your Windows device or mobile, giving you round-the-clock surveillance.

3. Multiple Devices Control: The app allows adding multiple devices so you can control all your smart security gadgets within one app interface.

4. Motion Detection Alerts: You get notifications when motion is detected by your cameras, enhancing security monitoring.

5. User Sharing: Multiple users can access the camera feed simultaneously, so family members or colleagues can stay informed.

6. Firmware Updates: The app manages firmware updates to keep your devices running smoothly with the latest features and fixes.

7. Cloud and Local Storage Access: View and manage recorded videos stored either locally on SD cards or on cloud services if subscribed.

To get started, you can download the Symynelec app from the official stores:
- Google Play Store
- Apple App Store

There are also user manuals and helpful video guides within the app and on the Symynelec website to walk you through advanced settings or troubleshooting.

If you'd like, I can guide you through specific app functions or help you explore features for your camera. Does this match what you're looking for, or is there a particular app feature you'd like to know more about?