Hi! I see you're having trouble with Trust.Zone VPN not working. I'd like to help you get it up and running smoothly. Could you tell me more about what exactly isn’t working? For example, are you unable to connect, is the app crashing, or is your internet not accessible while connected to the VPN? Also, have you noticed any error messages or something specific happening on your Windows 10 system?

In the meantime, here’s a general step-by-step guide that often helps resolve common Trust.Zone VPN issues:

1. Check your internet connection: Make sure your regular internet access is working fine without the VPN.

2. Update Trust.Zone Client: Ensure you have the latest version of the Trust.Zone app installed. Sometimes outdated clients cause connection problems.

3. Restart your computer: This can clear temporary glitches.

4. Verify your login credentials: Double-check your username and password for any typos.

5. Run Trust.Zone as Administrator: Right-click the app and select "Run as administrator" to avoid permission issues.

6. Temporarily disable firewall/antivirus: Sometimes security software blocks VPN connections.

7. Try connecting to a different VPN server: Server issues happen, so switching servers can help.

8. Reinstall the Trust.Zone client: Uninstall the current version, reboot your PC, then download and install fresh from the official site.

9. Check VPN ports/protocols: Some networks block specific VPN ports or protocols. Switching between UDP and TCP protocols inside the app’s settings can help.

Once you let me know more details about your problem, I can tailor these steps for you or guide you further if needed.

If you want to explore a detailed official guide, Trust.Zone has a troubleshooting article here: 1.

Does this sound good for a start? Let me know what you’ve tried so far or any symptoms you see!

DNS SERVER NOT RESPONDING

Thanks for that detail about the DNS server not responding while using the Trust.Zone VPN app on your Windows 10 system. Let's work through this together.

The "DNS server not responding" error means your system is having trouble reaching the DNS (Domain Name System) server that translates domain names into IP addresses. When using a VPN like Trust.Zone, the VPN’s DNS server handles this task to protect your privacy, so if it doesn’t respond, you can lose internet access through the VPN.

Here’s a step-by-step guide tailored to fixing DNS server issues with Trust.Zone VPN on Windows 10:

1. Restart Your Network Hardware:
Begin by power cycling your modem and router. Unplug them for about 30 seconds, then plug them back in to refresh network conditions.

2. Flush Windows DNS Cache:
Sometimes the DNS cache can get corrupted:
- Press Win + R, type cmd, and press Ctrl + Shift + Enter to open Command Prompt as Administrator.
- Type ipconfig /flushdns and hit Enter.
- Then type ipconfig /registerdns, press Enter.

3. Set DNS Manually to Trusted Public DNS:
To bypass DNS server issues, assign a reliable DNS manually:
- Open Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.
- Right-click your active network adapter (Wi-Fi or Ethernet) and choose Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
- Choose "Use the following DNS server addresses" and enter:
- Preferred DNS server: 8.8.8.8
- Alternate DNS server: 8.8.4.4 (Google’s Public DNS)
- Click OK and close everything.

4. Add Trust.Zone VPN Client to Firewall Exceptions:
Sometimes Windows Firewall or third-party antivirus blocks DNS traffic for VPN:
- Go to Windows Security > Firewall & network protection > Allow an app through firewall.
- Ensure Trust.Zone VPN is allowed both on Private and Public networks.

5. Switch VPN Protocol:
Within the Trust.Zone VPN app, try switching between protocols like OpenVPN TCP/UDP or WireGuard, because some protocols handle DNS differently.

6. Reinstall Trust.Zone VPN Client:
If the issue persists, uninstall the VPN client completely, restart your PC, then download and install the latest Trust.Zone version from the official site.

7. Check for DNS Leak or Conflicts:
Visit a DNS leak test site with and without VPN connected to confirm DNS requests are routed properly.

If these steps don't resolve it, the issue might be due to temporary DNS server problems on Trust.Zone’s side or a more complex network conflict. At that point, contacting Trust.Zone support at [email protected] would be ideal.

Let me know which of these steps you’ve tried or if you need me to guide you through any one in detail. Are you satisfied with the solution I provided so far?