[Thrift Savings Plan] Tsp app is white

L
Larry
4 months ago In Thrift Savings Plan
Tsp app is white

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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4 months ago

Hi! I understand you're seeing a white screen in the Thrift Savings Plan (TSP) app on your iPhone with iOS 18.7. I'd like to help get that sorted out for you. To start, can you tell me:

- Is the app showing just a completely white screen right after opening, or does it happen after you try to log in or access a specific area?
- Have you tried closing the app and reopening it, or restarting your iPhone already?
- Do you have a stable internet connection when this happens?

Once I have a bit more detail, I can guide you through some troubleshooting steps.

L
Larry
4 months ago

White after opening

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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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4 months ago

Thanks for the info! Since your TSP app goes to a white screen right after opening, it seems like it might be a common issue that others are also experiencing. To start, let’s try some quick steps on your iPhone with iOS 18.7:

1. Force Close the App:
- Swipe up from the bottom of the screen and pause in the middle to bring up the app switcher.
- Swipe the TSP app off the screen to close it completely.
- Then reopen the app.

2. Check Your Internet Connection:
- Make sure your Wi-Fi or cellular data is working well. Try switching between them to see if it helps.

3. Restart Your iPhone:
- Press and hold the side button and either volume button until the slider appears.
- Swipe to power off, wait about 30 seconds, then press the side button to turn it back on.

4. Update or Reinstall the App:
- Go to the App Store and check if there’s an update available for the TSP app. If yes, update it.
- If not, try deleting the app and reinstalling it fresh. This can clear any corrupted data causing the white screen.

If you’ve already tried these or the issue persists, it may be related to a temporary glitch or server-side problem others have noted recently with the app1. As a workaround, you can also access your account via the mobile browser at tsp.gov while this gets sorted.

Would you like me to walk you through any of these steps in detail?

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