Hi there! I understand you’re having trouble logging into Fundbox because your password isn’t being recognized, and on top of that, the password reset option isn’t working for you. Let's figure this out together.

First, can you tell me if you’re trying to log in through the Fundbox website or the Fundbox app? Also, have you already tried using the password reset page at https://app.fundbox.com/forgot-password to request a reset email? Sometimes the reset email might go to spam or take a few minutes to arrive.

Here’s a step-by-step approach we can try:

1. Double-check that you’re entering the email address and password correctly, including case sensitivity.
2. Go to the official password reset page here: https://app.fundbox.com/forgot-password and enter your email to receive a reset link.
3. Check your inbox and spam/junk folders for the reset email.
4. If you don’t receive the reset email, try waiting a few minutes and submitting the reset request again.
5. Make sure you are connected to a stable internet connection when trying the reset.
6. If the reset process still doesn’t trigger the email or says it can’t proceed, try clearing your browser cache and cookies or use a different browser.
7. If possible, try resetting the password from another device to rule out device-specific issues.

If you’ve tried all this and it’s still not working, there may be an underlying account issue. In that case, I’d recommend contacting Fundbox support directly at [email protected] with a description of what you tried and any error messages you're receiving. They can assist with account verification and manual password resets.

Let me know what you’ve tried so far in detail, and we’ll take it from there! Are you trying on the website or the app?