Hi there! I’m sorry to hear you’re having trouble with the WIVB News 4 app on your iPhone. To help you better, could you tell me what exactly happens when you try to open or use the app? For example, does it crash, freeze, not load content, or show any error messages?

Meanwhile, I can guide you through some basic steps that often resolve common app issues on iOS 18.6.2:

1. Close and reopen the app: Swipe up from the bottom of your screen (or double-click the Home button if your iPhone has one), then swipe the WIVB app off the screen to close it fully. Then open it again.

2. Check for app updates: Open the App Store, tap your profile icon at the top right, and scroll down to see pending updates. If WIVB News 4 has an update, please install it.

3. Restart your iPhone: A simple restart can clear out small glitches. Press and hold the side button and one volume button, slide to power off, then turn the phone back on.

4. Check your internet connection: Make sure you have a stable Wi-Fi or cellular data connection, as the app needs internet to load content.

5. Reinstall the app: Delete the WIVB News 4 app by pressing and holding its icon until it jiggles, then tap the 'X' or "Remove App." After that, go to the App Store and download it again from here: https://apps.apple.com/us/app/wivb-news-4-buffalo/id488276218

If you’ve tried any of these already, please let me know, and I can guide you through more specific troubleshooting steps!

it doesn’t load it’s just a black screen

Thanks for the info about the black screen. That helps a lot!

Since the WIVB News 4 app just shows a black screen and doesn’t load, this is often related to app cache issues or a glitch in how the app is displaying content. Here’s what I recommend next:

1. Force close the app and restart your iPhone: You may have done this, but just to be sure—force close the app by swiping it up from the app switcher, then restart your phone. This clears temporary glitches.

2. Clear potential app cache by reinstalling: Delete the WIVB News 4 app from your iPhone (press on the app icon until it jiggles, then tap “Remove App”), then reinstall it fresh from the App Store. This refreshes the app data and resolves display glitches related to cached content.

3. Check for iOS and app updates: Make sure both your iOS (you mentioned 18.6.2, which is recent) and the WIVB app are updated to their latest versions.

4. Check your network connection: Sometimes a very slow or restricted Wi-Fi or data connection can cause the app to fail loading. Try switching from Wi-Fi to cellular data or vice versa to see if that helps.

If after all this you still see a black screen, the issue could be on the app’s end or a compatibility problem. In that case, you might want to report the issue directly to WIVB via their contact page: https://www.wivb.com/contact-us/. They can offer more specific support or patches.

Would you like me to walk you through reinstalling the WIVB app step-by-step? Or do you want help checking your network settings?

Let me know how you want to proceed!

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