[Maholla] I cant register it say the email already exist

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Slindile
11 months ago In Maholla
i cant register it say the email already exist

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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11 months ago

Hi there! I see you're having trouble registering on the Maholla app because it says the email already exists. Let's get this sorted out together.

Just to clarify, are you trying to create a brand new account with that email, or are you trying to log in to an existing account and it’s not letting you? Also, have you tried using the "Forgot Password" option to see if there’s already an account linked to that email?

In the meantime, here’s a step-by-step approach to troubleshoot this issue:

1. Check for Existing Account:
- Try to log in using the email and select "Forgot Password" to reset your password. This helps confirm if the email is already registered.

2. Clear Cache and App Data:
- Since you’re on an AndroidOS device with WebKit, go to Settings > Apps > Maholla > Storage, then clear cache and data. This removes any corrupted temporary files.

3. Reinstall the App:
- If the previous step doesn’t help, uninstall Maholla and reinstall the latest version from Google Play Store. This can resolve bugs that sometimes cause registration errors.

4. Try a Different Email or Alias:
- If you’re certain you don’t have an account but still get the error, try registering with a slight variation of your email (such as adding “+1” before the “@”) if your email provider supports it.

5. Contact Support for Account Deletion:
- Sometimes, the system mistakenly thinks the email is taken due to a residual or incomplete account. If none of the above works, you can contact Maholla support at [email protected] to verify and possibly delete any existing accounts tied to your email.

If you want, I can guide you through any of these steps. Let me know which one you’ve tried or if you need help resetting your password!

Are you satisfied with this approach so far?

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