Hi! I see you're getting a "does not exist" error message when trying to use the Link2Home Pro app on your iPhone. Let's work through this together to get it sorted out.

To clarify, when exactly does this error pop up? Is it when you try to open the app, log into your account, or perform a specific action within the app? Also, have you recently updated the app or your iOS version?

In the meantime, here are a few simple steps to try:

1. Restart the app: Close the Link2Home Pro app completely by swiping it away from the app switcher, then reopen it.
2. Check your internet connection: Make sure your iPhone has an active Wi-Fi or cellular connection.
3. Log out and log back in: If possible, try logging out from the app and then logging back in.
4. Reinstall the app: Delete the app from your iPhone, then download and install it again from the App Store. This can often fix corrupted app files.
5. Check for app updates: Go to the App Store and see if there is an update available for Link2Home Pro.
6. Verify account details: Sometimes this error can indicate a problem with your account backend—if you can, verify your account details on the Link2Home website or portal.

If you've tried some of these steps already, let me know which ones so I don’t repeat them. Also, if you can tell me the exact wording of the error or take a screenshot, that might help me diagnose it better.

Are you able to try these steps? Let me know how it goes!

I’ve gone to the App Store and it’s no longer there

Thanks for letting me know that the Link2Home Pro app is no longer showing up in the App Store on your iPhone. That’s an important clue.

From what I see, the Link2Home Pro app was available on the App Store quite recently, but sometimes apps get removed or pulled temporarily by their developers or Apple itself due to updates or compliance issues. Unfortunately, this means it might not currently be available for download or reinstallation5.

Here’s what I recommend we do next:

1. Check Link2Home Official Website: Visit link2home.com to see if they have any announcements about app availability or if they offer alternative ways to download or control your devices.

2. Contact Link2Home Support: Sometimes, developers remove or update apps temporarily. If you contact [email protected], they can clarify if the app is permanently removed or if a new version will be released soon.

3. Alternative Apps: Some users use the original Link2Home app (not Pro) or other compatible smart home control apps if supported by your devices. Let me know if you want recommendations for alternatives.

4. Check Apple’s System Status: Occasionally, App Store availability issues can be regional or temporary. You can check Apple’s System Status page to see if there are known problems with the App Store in your area.

Since you’re on iOS 18.6.2, the latest iOS version, your device supports the latest apps, so it’s unlikely to be a device compatibility issue.

Would you like me to help you reach out to Link2Home support or guide you through alternatives? Let me know how you want to proceed!