To resolve the issues with NBA 2K not working properly, follow these step-by-step troubleshooting methods:

1. Restart Your Device: Sometimes a simple restart can clear minor glitches affecting your game.

2. Check for Updates: Ensure that your NBA 2K game and your device's operating system are both updated to the latest versions. An outdated game may not function correctly.

3. Clear Cache: On Android devices, go to Settings > Apps > NBA 2K > Storage and select "Clear Cache." This can help fix performance issues.

4. Basic Troubleshooting Steps:
- Ensure your device meets the minimum system requirements for the game.
- Verify that your internet connection is stable if you're playing online.
- Close other apps to free up system resources.

5. Uninstall and Reinstall: If the problem persists, uninstall the game and then reinstall it. Make sure to back up your save files to prevent data loss - learn more.

6. Check Firewall and Antivirus Settings: Sometimes, these settings can block the game’s ability to connect to servers. Make necessary adjustments to allow the game through - learn more.

7. Network Configuration: If you encounter connectivity issues, adjust your network settings. For instance, in some cases, changing the profile settings in your game properties to “ALL” and setting local and remote ports to “ANY” might help - learn more.

8. Refer to 2K Support: If you've tried all the above and the game is still not functioning correctly, visit the 2K Support website for additional troubleshooting steps specifically tailored for your device - learn more.

9. Community Forums: Check forums like Reddit for discussions about similar issues. There may be specific solutions shared by other players - learn more.

By following these steps, you should be able to resolve the issues with your NBA 2K game.