[pie] App loads up and opens display of events. On that page becomes unresponsive. Can't click or scroll.

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Hal J
10 months ago In pie
App loads up and opens display of events. On that page becomes unresponsive. Can't click or scroll.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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10 months ago

Hi there! I understand that your Pie app loads up and shows the events display but then becomes unresponsive—you can’t click or scroll on that page. Let’s see if we can get that working smoothly again.

To start, can you tell me a bit more about when this happens?
- Does the app freeze immediately when the events page loads, or after some time?
- Have you noticed if this happens with specific events or every time you try to access that page?
- Also, is your internet connection stable when this issue happens?

Usually, when an app becomes unresponsive like this, we can try some straightforward troubleshooting steps first:

1. Force Quit and Restart the App
- On your Mac, click the Apple menu (top-left corner) and choose “Force Quit.”
- Select the Pie app and force quit it. Then open it again to see if it loads the events page properly.

2. Check for App Updates
- Sometimes, unresponsiveness may be due to bugs fixed in newer versions. Open the App Store, go to Updates, and make sure your Pie app is up-to-date.

3. Restart Your Mac
- A simple restart can clear temporary glitches affecting your app.

4. Clear App Cache/Data (if applicable)
- Some apps have settings or preferences that cache data. While on macOS, for apps from the App Store, you might try deleting and reinstalling the app if it keeps freezing.

5. Check Internet Connection
- Verify you have a stable Wi-Fi or wired connection. Sometimes partial loading can cause UI freezing.

If you have already tried any of these steps, just let me know which ones so I don’t repeat them and can suggest next moves.

Also, if the problem persists, there might be a deeper issue with how the events data is loading or rendering. In that case, I can guide you through looking at any logs the app might generate or checking for known issues with the current OS X 10.15 compatibility.

Could you confirm where you are in these steps and share any more details? That will help me tailor the fix for you!

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