[StardustTV] Not working

E
Ernest
1 year ago In StardustTV
Not working

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi! I see that StardustTV is not working for you. I'd love to get to the bottom of this. Could you tell me a bit more? For example, is the app crashing, not loading content, or not opening at all on your Android 10 device using WebKit browser? Also, have you noticed any error messages or anything unusual?

Once I know a bit more about the symptoms, I can guide you step-by-step through solving it. Sometimes, a simple restart or update does the trick, but if needed, we can dive deeper into troubleshooting. Let me know!

E
Ernest
1 year ago
user
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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Thanks for letting me know the app is not loading at all on your Android 10 device using WebKit. Let’s try a few things to get StardustTV up and running.

Here’s a step-by-step to troubleshoot the issue:

1. Check Your Internet Connection: Since the app needs a stable internet connection, make sure your Wi-Fi or mobile data is working well.
2. Clear Browser Cache: As you’re using the WebKit browser, sometimes cached data can cause loading problems. Go to your browser settings, find “Clear browsing data” or “Clear cache,” and clear the cache.
3. Restart Your Device: Sometimes a quick restart clears temporary glitches affecting app loading.
4. Update the App or Browser: If StardustTV is accessed via a browser, make sure your WebKit browser is up to date. If you have a StardustTV app installed, ensure it’s the latest version.
5. Try Opening StardustTV in a Different Browser: If possible, try using an alternative browser like Chrome or Firefox on your Android device to see if the loading issue persists.
6. Disable Browser Extensions or Ad Blockers: Some extensions can interfere with app loading.
7. Check for Server Status: Sometimes the issue may be on StardustTV’s side. You can visit the official StardustTV website or their social media for updates about outages.

If after these steps the app still won't load, we can look into more advanced troubleshooting, such as checking permissions or reinstalling the app/browser. Let me know how these steps go!

Also, if you'd like, I can share a helpful video tutorial on fixing Stardust app loading issues1.

Are you satisfied with the solution I provided so far?

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